Salesforce Agentforce Architect

Job description

We are: The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey. Powered by more than 255,000* people across 24 countries, ATCs will provide our clients seamless access to industry insights and innovative technology solutions. Stronger together! The Advanced Technology Centers (ATCs) make tremendous impact in solving our clients’ business problems leveraging Innovation, Intelligence, Industry insights, new IT and new technology skills. Now, with the global environment changing at a faster pace, our clients are facing unprecedented challenges and they need us more than ever before. As a Network, ATCs are positioned to unlock greater opportunities and exponential value for our clients. The value for our clients and our people For our clients, the Network provides the strength of our geographic diversity, greater resilience, and seamless access to the deepest industry knowledge, the latest in Gen AI solutions, and tech expertise from around the world. For our people, it brings an opportunity to shape truly boundaryless career paths in a highly collaborative team of experts where they can learn from each other and solve the world’s most complex client challenges The Work: The Salesforce Agentforce Architect will architect and lead the design and delivery of AI agent solutions on Salesforce Agentforce. Defines agent architecture and translates business requirements into reliable, governed, production-grade agents. Owns the technical approach for agent build, integration, testing, monitoring, and continuous accuracy tuning. Key Responsibilities: Lead Agentforce solution design from discovery through go-live and hypercare, owning the end-to-end technical architecture. Lead complex Marketing Cloud development projects and technical initiatives from conception to completion Design grounding and prompt strategies using Prompt Builder, Data Cloud/RAG, and retrieval patterns; engineer prompts for accuracy and hallucination control. Establish the testing and evaluation approach — Agentforce Testing Center, evaluation specs, accuracy/regression tuning. Build interaction logging, monitoring, and performance-tracking to support adoption and continuous improvement. Design reusable actions, prompt templates, and frameworks to accelerate delivery across use cases. Serve as technical lead in client engagements, translating business requirements into agent solutions and advising stakeholders on feasibility and scope. This is a hybrid role in Chesterbook, PA and will require 3 days per week in the office. May consider qualified candidates in Orlando, FL. What you need: Minimum 6 years of Salesforce Platform experience including hands-on Agentforce / Einstein AI Delivery Minimum 2 years of experience with Salesforce Marketing Cloud Salesforce Agentforce Specialist Certification Salesforce Marketing Cloud Developer or Consultant Certification Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate Degree, must have minimum 6 years work experience) Bonus Points If: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field. Strong Salesforce platform development: Apex, LWC, Flow, SOQL, and platform integration (REST/Platform Events). Hands-on Agentforce / Einstein AI: agents, topics, actions, Prompt Builder, Model Builder. Experience with Data Cloud Knowledge of enterprise architecture patterns and API/integration methodologies. Proficiency with Git, JIRA, CI/CD, and modern Salesforce DevOps (SFDX, scratch/dev orgs). Understanding of AI/ML applications within marketing cloud. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $73,800 to $218,800 Cleveland $68,300 to $175,000 Colorado $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maine $62,800 to $161,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York $68,300 to $218,800 New Jersey $78,500 to $218,800 Virginia $68,300 to $201,300 Washington $80,200 to $201,300 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Equal Opportunity Statement Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran empl