Agentic AI Commerce Manager - Mexico

Job description

Join Our Global Consulting Network and Expand Your Horizons! Are you ready to take your career to new heights? At Global Network, we are more than just a team; we are a thriving community of over 10,000 professionals operating from key locations around the world. We specialize in providing top-tier consulting expertise across various industries and functional areas. Why Choose Us? Global Exposure: Work on international projects and gain invaluable insights into diverse cultures and business practices. Specialized Development: We don’t just work across broad spectrums; we ensure you develop deep expertise in specific areas of management consulting, enhancing both your professional value and expertise. Dynamic Work Environment: Our work is fast-paced and challenging, pushing you to grow quickly and continuously improve. It’s not just about meeting expectations; it’s about exceeding them and making a significant impact. Innovation at the Core: At the Global Network, innovation isn't just a buzzword—it's a fundamental part of how we operate. We leverage cutting-edge technologies and innovative strategies to solve complex problems and deliver novel solutions that keep our clients ahead in a rapidly changing world. We are driven by a commitment to excellence and a passion for delivering results that matter. If you are ambitious, talented, and ready for a challenge, we want to hear from you. Reach out, join our network, and start a conversation that could lead to your next big opportunity. Let’s build a better future together! The Strategy & Consulting - Global Network - SONG practice is aligned to Accenture Song and works with clients across their marketing, commerce/sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, commerce/sales, and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner. What’s in it for you Lead large-scale commerce implementations where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks) Shape Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets Own end-to-end delivery—from architecture and roadmap through build, rollout, and value realization Work with global clients across B2C, B2B, and B2B2C commerce Grow engineering leaders and multidisciplinary teams across AI, backend, cloud, and commerce platforms Roles & Responsibilities: As an Agentic Consultant/Manager in Customer Technology – Commerce, you will own the architecture, delivery, and scaling of Agentic Commerce implementations, ensuring AI-driven capabilities are production-ready, secure, and tightly integrated with enterprise commerce ecosystems. Commerce & Platform Leadership Define and lead Agentic Commerce architecture patterns across composable and platform-led commerce implementations Translate AI-driven commerce strategy into executable platform roadmaps aligned to Salesforce, Adobe, SAP, and MACH ecosystems Lead prototype-to-production transformations, embedding agentic workflows into live commerce environments Architecture & Engineering Architect modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services Establish enterprise-grade standards for scalability, security, observability, and reliability of agentic systems Drive build vs. buy decisions across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure Delivery & Execution Lead large, distributed engineering and delivery teams across AI, backend, data, cloud, and DevOps Oversee CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP Ensure seamless integration with CRM, CDP, payments, order management, pricing, and fulfillment systems Governance, Risk & Value Realization Embed policy-driven architecture including governance, compliance, auditability, and explainability Define technical and business KPIs to measure agent performance, conversion uplift, operational efficiency, and ROI Establish human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness Market & Practice Growth Create industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations Sponsor internal accelerators, reference architectures, and reusable components Engage C-suite and senior client stakeholders, translating complex architectures into business outcomes Job Location: Mexico City or Monterrey Qualifications: Bachelor’s degree in Computer Science, Engineering, Mathematics, or related fields 12+ years of experience delivering enterprise-scale commerce and digital platforms Proven leadership across complex, multi-region programs Advanced english level Availability to travel may be required Deep experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks) Strong hands-on leadership in agentic AI architectures embedded into production systems Expertise in API-led, microservices-based architectures supporting distributed commerce systems Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms Proven success leading prototype-to-production programs with CI/CD, cloud-native architecture, and DevOps Experience defining enterprise governance frameworks for AI-driven systems Strong understanding of observability, performance benchmarking, and AI evaluation frameworks Additional Information: Relocation Options: Candidates based in cities other than Mexico City or Monterrey can be considered, but Accenture regrets it does not cover relocation expenses for this position. International Considerations: Foreign candidates can be considered but Accenture regrets that it is unable to sponsor employment Visas for this position. #LI-LATAM About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Declaración de igualdad de oportunidades en el empleo Creemos que nadie debe ser discriminado por sus diferencias. Todas las decisiones de empleo se tomarán sin importar la edad, raza, credo, color, religión, sexo, origen nacional, ascendencia, discapacidad, condición de veterano militar, orientación sexual, identidad o expresión de género, información genética, estado civil, ciudadanía ni ningún otro criterio protegido por la legislación aplicable. Nuestra rica diversidad nos hace más innovadores, competitivos y creativos, lo que nos ayuda a servir mejor a nuestros clientes y comunidades.