Incident Response Coordinator

Job description

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. AI Fearlessly. Location: The position is located at our U.S. Headquarters in Las Colinas, TX and requires in-office presence three days per week. Position Summary: The Incident Response Coordinator is a role for those experienced with leading, managing and coordinating cybersecurity incident response activities. This role serves as a single point of contact for customers during Incident Response engagements, ensuring timely communications, effective incident management, and efficient stakeholder coordination. The coordinator works closely with Incident Response analysts, senior leadership, legal, and other relevant parties to ensure that proper service delivery is performed and efficiently executed. Responsibilities: Apply experience in cybersecurity incident response to lead and oversee all phases of incident management, ensuring effective coordination, communication with stakeholders, expectation management, and successful closure. Serve as the single point of contact for incident escalations and status updates. Maintain situational awareness across multiple incidents and prioritize response efforts. Facilitate cross-functional collaboration among technical, legal, compliance, and executive teams. Organize tasks, tools, objectives, decisions, and actions for reporting and post-incident analysis. Identify and track security posture enhancements for Trend Micro customers. Coordinate with internal teams for post-incident activities. Qualifications: Experience: 2+ years of experience in incident or project management, SOC operations management, or cybersecurity coordination. Education: Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field (or equivalent experience). Skills & Competencies: Extensive experience in directing and coordinating cybersecurity incident response in high-pressure, fast-paced environments. Strong understanding of security incident response frameworks (e.g., NIST 800-61, SANS). Excellent organizational and communication skills under pressure. Ability to coordinate multiple workstreams and stakeholders simultaneously. Familiarity with SIEM tools, EDR platforms, forensic processes, and threat intelligence sources. Analytical mindset and attention to detail in documenting and tracking incidents. Work Environment: On-call participation during major incidents or outside business hours as required, including weekends and holidays. Must be located in the Dallas-Fort Worth area. Must be willing to report in-office 3 days a week. DEI Commitment: Not meeting every single requirement? At Trend Micro, we're committed to fostering a diverse, inclusive, and genuine workplace. If you're enthusiastic about this position but find that your experience and background don't perfectly match every qualification listed in the job posting, we still encourage you to apply. You could very well be the ideal candidate for this position or others within our organization. What We Offer You: You're important to us. What matters to you, matters to us too. Trend Micro provides benefit options for you and your family. Comprehensive medical, dental and vision insurance Life insurance Short & Long Term Disability Pre-partum, maternity, parental and medical leave Mental Health Wellness Program Adoption Assistance Wellness Incentive Pet Insurance 401(k) with company match Paid Time Off 14 Annual Holidays Tuition Assistance Employee Resource Groups We offer competitive compensation with bonus opportunity tied to company performance, along with room to enhance your skills through ongoing learning and broad technological opportunities. Achieving work-life balance is a priority, complemented by team activities, fostering an environment rooted in equity, inclusion, and collaboration, that is reflected in both our culture and our work. Be Passionate. Be Innovative. Be a Trender. This position does not offer sponsorship for work permit applications or renewals, either now or in the future. Candidates must be authorized to work in the U.S. without the need for employment-based visa sponsorship, both currently and moving forward. The company will not sponsor applicants for U.S. work visa status for this role (including, but not limited to, H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT, or any other employment-based visa) #LI-JL1 At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.