Specialist, Technical Support

Job description

Job Description The purpose of this role is to provide dedicated IT/OT support, including problem identification and troubleshooting of infrastructure, in compliance with cGMP standards for various Research laboratory & Manufacturing Plant systems . The role also contributes to continuous improvement initiatives supporting the Biologics development and clinical manufacturing & supplies Key Accountabilities ​ Will provide problem discovery and analytical support for the Manufacturing facilities in Rahway (NJ) / West Point (PA) and will serve as a first point of contact liaising with Network and GIO teams to triage incidents and requests. Implement incident management processes using ITIL best practice. Monitoring and governance for the backup and recovery of IT systems. Performance monitoring of IT systems Develop data analytics solutions for Rahway both independently and in conjunction with site & global teams​ Work collaboratively with all key stakeholders at the site to ensure alignment on strategy and service level expectations. Manage the release management approach to critical software or system deployment Ensure Service level agreements are in place and vendor management processes are clearly defined and governed. Influence system deployment and design to ensure that systems support critical path activities with robust, scalable, flexible, sustainable and highly available solutions. Operate and maintain OT systems, tools, and applications. Support IT/OT services including asset inventory, configuration management. Conduct risk assessments, obtain permits, and manage technician allocation. Perform investigations, change requests, and ensure compliance with engineering documentation standards solutions leveraging best practices Educational and Experience Requirements 5 years of engineering experience in Automation in Chemical or Pharmaceutical industry Proven experience in resolving software /automation problems & maintain reliable operation of all building control / automation and related systems while complying and supporting the global standards Skills in C&Q within the automation (CSV) Extended knowledge of GxP / HSE & Quality systems Excellent communications skills essential High School Diploma or min 3 years equivalent practical experience in automation control systems within regulated environment. Thorough knowledge of computer validation/SDLC principles and automation change control procedures. (e.g., GAMP 5) Strong technical competency with knowledge of pharmaceutical industry processes & practices. Demonstrated understanding of network, cloud and virtual server technologies. Knowledge of integrated software applications, including SCADA, MES and LIMS systems, in support of business processes in a pharmaceutical manufacturing environment Demonstrated project management skills Enterprise mindset, entrepreneurial spirit, self-starter, self-guided, hands-on person. Record of working independently, asynchronously (across time zones) and with excellent communication skills that cross culture / geographic / organizational boundaries. Other Job Requirements Record of working in a team of multidisciplinary scientists, IT/OT personnel, Product teams & operating effectively in a matrixed environment with a customer centric attitude MSJR #eligibleforerp Required Skills: Availability Management, Change Controls, Engineering Document Management, Global Team Collaboration, Incident Management, Information Technology (IT) Infrastructure, Information Technology (IT) Support, Issue Management and Remediation (IMR) Process, IT Operation, IT Project Lifecycle, Management System Development, Performance Monitoring, Plant Equipment, Problem Management, Quality Assurance (QA), Release Management, Service Delivery, SLA Management, Software Configurations, Software Development Life Cycle (SDLC), System Deployment, Testing, Vendor Management Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $87,300.00 - $137,400.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): N/A Job Posting End Date: 07/18/2026*A job posting is effect