Customer Service Analyst 4-Support

Job description

As a primary point of contact for customers, you will act as a liaison between Oracle employees and customers with limited direction from management. You will provide guidance and resolution for a wide range of customer issues, including access, account, entitlement, user group, and other non-technical support matters. Most resolutions are provided in real time, with follow-up required for more complex issues. This position plays an important role in maintaining operational continuity, supporting weekend and after-hours coverage, and helping Oracle meet business commitments and service-level expectations. The role also supports Brazilian Portuguese live verbal translation needs during customer collaboration activities, including manager calls and Severity 1 customer calls.