Sr. Service Delivery Manager (Incident Response)

Job description

日本発のトレンドマイクロは、「デジタルインフォメーションを安全に交換できる世界の実現」をビジョンとし、創業から35年以上、サイバーセキュリティのグローバルリーダーとして50万社を超える法人組織と個人のセキュリティ環境を保護しています。 We deliver three service lines in Japan — Incident Response (IR), Purple Teaming, and Red Teaming. We're looking for a leader to bring new global services into the Japan market, support client proposals and sales, and drive team delivery quality. Key Responsibilities ① Business Leadership & Business Development Design and launch ("install") new global services for the Japan market Accompany the sales team to support proposals and sales of IR / Purple Teaming / Red Teaming services Drive business development with existing and new clients, generating opportunities and expanding sales activity Help shape the go-to-market strategy in Japan with PM and marketing Drive cross-company collaboration and establish internal service workflows Report on business figures and delivery status to upper management ② Team Management Oversee three teams — Coordinators, IR Forensics, and Red Teaming (11 members total) Review team role allocation and workflows, driving toward a more effective structure Manage team development and workload, and oversee quality of deliverables (including reporting quality) ③ Delivery Oversight Build out and operate the delivery framework in coordination with global stakeholders Hold ultimate responsibility for client communication, including reporting and escalation handling Required Qualifications Experience delivering professional services (cybersecurity-related experience a plus) Experience selling products/services, or supporting sales (pre-sales, joint sales visits, etc.) Business development experience — accompanying sales and engaging directly with clients during launch/expansion of new services Experience communicating business KPIs and service delivery KPIs Global communication skills (regular English interaction with global stakeholders) Preferred Qualifications Forensics-related certifications such as GCFA (GIAC Certified Forensic Analyst) Offensive security certifications such as OSCP (Offensive Security Certified Professional) Hands-on experience in digital forensics Hands-on experience in Red Team / offensive security services Desired Profile / Mindset 3–5 years of experience as a Service Delivery Manager; cybersecurity experience preferred Outstanding execution ability — able to see things through to completion once decided Willing to build teams and businesses from scratch, unbound by existing frameworks, driving continuous improvement Able to "install" global knowledge and services into Japan's market and culture, driving localization and adoption Generates a high volume of action on an ongoing basis (Japan's current action volume lags other regions by roughly double — this person is motivated to close that gap through personal commitment and execution) Proactive mindset focused on excellence and business success Comfortable working in dynamic environments with a global teaming mindset 社内管理用コード #LI-WH1 私たちは、「Customer（お客様）」「Change（変化）」「Collaboration（コラボレーション）」「Innovation（イノベーション）」「Trustworthiness (信頼）」という五つの価値観を軸にした企業文化を大切にしています。一人ひとりが自分らしく働き、挑戦を楽しみ、信頼に基づいて社会に貢献できる環境があります。