Client Success Specialist

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Client Success Specialist At Fiserv, we help clients deliver connected commerce and payment experiences that support the speed of life. On the Clover onboarding team, this role supports new and existing business clients by guiding implementation, training, and early-stage adoption of Clover Point-of-Sale solutions. You will help clients configure their environment, resolve setup issues, and build confidence using Clover from day one. What you’ll do: Support client onboarding for Clover by assisting with device activation, hardware installation, account setup, and system configuration. Configure menus, inventory, tax settings, and payment options based on client business needs and operational requirements. Serve as a primary point of contact during onboarding to answer questions, troubleshoot setup issues, and provide follow-up guidance after launch. Document client setup details, preferences, training activities, and issue resolution in internal systems. Escalate client issues to internal teams as needed and coordinate follow-up to reduce disruption to service. Maintain working knowledge of Clover, related Fiserv platforms, operational processes, and implementation changes. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you’ll need to have: 2+ years of experience in client onboarding, implementation, or support for Point-of-Sale or payment technology platforms. 2+ years of experience in configuring business settings such as inventory, menus, tax rules, and payment options within merchant systems. 2+ years of experience in troubleshooting hardware, device activation, and account setup issues in a technical support environment. 2+ years of experience using CRM or case management systems to document client interactions, onboarding progress, and issue resolution. 2+ years of experience using Microsoft Excel for tracking, reporting, or client setup documentation. 2+ years of experience supporting software or platform adoption in a customer-facing technical environment. 2+ years of equivalent combination of educational background, related experience, and/or military experience. Experience that would be great to have: Experience supporting Clover from Fiserv or other POS platforms in a merchant services environment. Bilingual fluency in English and French. Experience coordinating issue escalation across technical, operations, and service teams. Experience delivering virtual or live end-user training for business clients. How you’ll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires the use of a computer and audio equipment. Travel: Approximately 0% travel off-site or to other office locations is expected ​Sponsorship: Applicants must be legally authorized to work in Canada to be considered for this position. The company is not offering visa or work permit support. Only candidates who are Canadian citizens, permanent residents or who hold a valid open work permit will be considered for this role. Benefits at Fiserv: Fuel Your Life wellness program with activities and rewards to support total well-being Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members Recognition through Living Proof, with points redeemable for merchandise and gift cards Eight Employee Resource Groups to build connection and inclusion RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP) Comprehensive extended health care and vision benefits, plus dental coverage Company-paid Basic Life and AD&D, with optional life and AD&D coverage available Company-paid Short-Term Disability and Long-Term Disability income protection Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits Note: Benefits may vary based on province, role, and eligibility, and are governed by the applicable plan documents. Salary Range: $48,000.00-$60,000.00 Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.