Associate, Business Technology Quality Assurance (BTQA)

Job description

ROLE SUMMARY Our Global Governance, Risk, and Compliance (GRC) team provides comprehensive blueprints for cybersecurity excellence by embedding governance, risk management, and compliance into every layer. The team is responsible for ensuring risk-based decision-making is used and that security, privacy, and regulatory compliance is integrated seamlessly with Pfizer’s organization. We are seeking a motivated Associate, Business Technology Quality Assurance (BTQA) to support the organization’s governance, risk, and compliance activities within a regulated environment. This role assists with the execution of quality assurance tasks across business technology processes and systems, helping to maintain accurate documentation and ensure adherence to compliance, quality, and regulatory requirements. The Associate works closely with cross‑functional partners to support reviews, gather information, and contribute to the overall effectiveness of BTQA and GRC initiatives while developing foundational skills in technology quality and compliance. ROLE RESPONSIBILITIES Support the execution of quality assurance activities across business technology systems, processes, and documentation. Assist in reviewing technology processes to confirm alignment with internal quality standards, policies, and regulatory expectations. Help maintain accurate BTQA documentation, including SOPs, workflows, process narratives, quality records, and evidence repositories. Contribute to audit preparation activities by gathering information, organizing evidence, and supporting walkthrough coordination. Assist with tracking quality issues, control gaps, and remediation tasks, ensuring updates are logged and clearly documented. Participate in reviews of system changes, enhancements, and releases to verify compliance with quality and GRC requirements. Support monitoring activities by collecting data, updating logs, and escalating potential risks or deviations to senior team members. Collaborate with cross‑functional teams by helping gather inputs, share information, and ensure consistent communication. Contribute to the development and improvement of BTQA procedures, templates, and processes. Participate in training and self‑development activities to build a strong foundational understanding of technology quality, compliance, and GRC concepts. BASIC QUALIFICATIONS Bachelor’s degree in information systems, computer science, engineering, quality management, life sciences, or a related field. Experience in technology quality assurance, IT compliance, GRC, system support, or a related discipline (internships or co‑ops acceptable). Foundational understanding of IT processes, system lifecycle concepts, and basic quality or compliance principles (e.g., documentation practices, change control, incident tracking). Interest in learning regulatory and industry frameworks such as GxP, CSV (Computer System Validation), ISO standards, or IT governance frameworks (training will be provided). Strong attention to detail with the ability to maintain accurate documentation and follow structured processes. Solid written and verbal communication skills. Ability to collaborate effectively with team members and cross‑functional partners. Proficiency with standard productivity tools such as Microsoft Word, Excel, PowerPoint, and Teams. Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach. PREFERRED QUALIFICATIONS Familiarity with GxP, CSV, or other regulated system requirements. Exposure to IT or quality frameworks such as ISO standards or COBIT. Ability to create simple reports or summaries using Excel or similar tools. Interest in developing skills in technology quality, compliance, and risk management. Strong organizational skills and attention to detail. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Travel as required by the business (less than 20% domestic and/or international) Work Location Assignment: Must be able to work in assigned Pfizer office 2-3 days per week, or as needed by the business Work Location Assignment: Hybrid Purpose Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives. Digital Transformation Strategy One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience. Flexibility We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. Let’s start the conversation! Equal Employment Opportunity We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms – allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees. Disability Inclusion Our mission is unleashing the power of all our people and we are proud to be a disability inclusive employer, ensuring equal employment opportunities for all candidates. We encourage you to put your best self forward with the knowledge and trust that we will make any reasonable adjustments to support your application and future career. Your journey with Pfizer starts here! Pfizer endeavors to make www.pfizer.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process and/or interviewing, please email disabilityrecruitment@pfizer.com. This is to be used solely for accommodation requests with respect to the accessibility of our website, online application process and/or interviewing. Requests for any other reason will not be returned. To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers. Information & Business Tech