Support Engineer 2

Job description

The purpose of this role is to be the driving force behind customer incident resolution in OCI. You'll take charge of customer Support Requests, ensuring that each request is handled efficiently. In your proactive approach, you will perform technical troubleshooting and ensure timely communication with both internal teams as well as the customer. You will work individually and as a Team to mitigate issues, calling upon senior team engineers for guidance and mentorship.