R00325401 Customer Growth Strategy Manager | Communications, Media, and Technology

Job description

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. You Are A growth-minded strategist with experience helping clients translate bold visions into executional reality. You are passionate about solving customer problems in ways that drive business impact, whether through brand, product, marketing, commerce, or service levers. You thrive at the intersection of strategy and execution, comfortable designing a growth strategy, but equally strong at guiding clients through the operating models, processes, and technologies that bring it to life. You lead teams to deliver high-quality outcomes while staying close to the work and the client. You proactively identify opportunities within client engagements, contributing to proposal development, and helping shape compelling narratives that expand the scope and impact of our work, partnering closely with senior leaders to grow accounts, while developing your own point of view on growth topics and bringing ideas forward that spark new client conversations. The Work As a Manager in Customer Growth Strategy, you will: Partner with clients to define holistic growth strategies that span brand, business, product, marketing, commerce, and service. Lead cross-functional teams in identifying high-value opportunities through customer insight, market analysis, and competitive scanning. Translate growth visions into executable roadmaps and operating models aligned to customer needs. Apply proprietary, best-in-class protocols to rapidly test and validate concepts with real and synthetic customer input. Build compelling business cases and track the value realization of growth strategies, regardless of the lever (brand, digital, product, experience, etc.). Serve as a trusted partner to client executives by providing clear insights, pragmatic solutions, and thought leadership on growth and customer strategy. Manage and coach team members to strengthen their strategic and client engagement skills. Collaborate across Accenture Song to bring together creativity, technology, and intelligence to deliver end-to-end solutions for clients. Job Qualifications Basic Qualifications 6+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles. 6 years of experience executing strategies that drive measurable business outcomes in the CMT industry (e.g., revenue growth, improved customer engagement, brand impact, cost efficiency). 6 years of problem-solving skills, with the ability to identify insights, structure challenges, and recommend actionable solutions. 6 years of experience demonstrating ability to lead workstreams and teams in client-facing environments. Preferred Qualifications MBA or advanced degree in innovation, strategy, or related field a plus. Strategic thinker who can clearly communicate ideas in simple, compelling ways. Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends. Comfort with data-led strategy, value realization, and business case development. Experience designing and implementing organizational or customer-facing transformations. Ability to build long-term, trusted client relationships. Experience facilitating workshops and collaborating with multidisciplinary teams (strategy, design, tech, marketing). What We Offer At Accenture Song, you’ll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of CMT by delivering customer relevance and growth at scale. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $87,400 to $253,000 Cleveland $87,400 to $253,000 Colorado $87,400 to $253,000 District of Columbia $87,400 to $253,000 Illinois $87,400 to $253,000 Maine $87,400 to $253,000 Maryland $87,400 to $253,000 Massachusetts $87,400 to $253,000 Minnesota $87,400 to $253,000 New York $87,400 to $253,000 New Jersey $87,400 to $253,000 Virginia $87,400 to $253,000 Washington $87,400 to $253,000 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship sta