Customer Growth Strategy Senior Manager | Communications, Media, and Technology

Job description

We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes. You Are A seasoned growth strategist with 10+ years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You are equally comfortable working shoulder-to-shoulder with client executives and leading teams to execute complex transformations. Beyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song’s impact and our clients’ businesses. You are also a thought leader, energized by developing provocative perspectives on the future of CMT industry and packaging them in ways that drive new conversations, opportunities, and growth. The Work As a Senior Manager in Customer Growth Strategy, you will: Partner with CMT clients to define and deliver holistic growth strategies that span brand, business, product, marketing, commerce, and service. Embed deeply with client leaders and Accenture account teams to originate new opportunities for growth, both for our clients and for Accenture Song. Translate bold growth visions into executable roadmaps and operating models aligned to customer needs and business performance. Identify and prioritize value creation opportunities based on evidence, impact potential, and scalability, and oversee execution to ensure tangible outcomes. Lead cross-functional teams, providing oversight and coaching to deliver on high-impact growth initiatives. Develop and publish thought-provoking points of view on future industry trends, growth levers, and customer behaviors, packaging insights in ways that drive market conversations and sales opportunities. Build strong partnerships across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions. Basic Qualifications 10+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles. 10 years of experience originating, shaping, and closing new opportunities within client accounts. 10 years of experience delivering strategies that create measurable business outcomes in the CMT industry (revenue growth, customer relevance, cost efficiency, market share gains). 10 years of experience leading and overseeing teams, managing multiple workstreams, and driving client engagement at senior levels. Preferred Qualifications Strategic thinker who can communicate complex ideas in clear, compelling ways. Deep CMT industry experience (telecoms, media, software & platforms) with knowledge of current and emerging trends. Comfort with value realization, business case development, and financial impact tracking. Strong analytical, facilitation, and executive communication skills. MBA or advanced degree in innovation, strategy, or related field a plus. Experience developing and commercializing thought leadership that shapes industry agendas and client demand. Ability to build long-term trusted client relationships and act as an embedded partner. Understanding of AI/ GenAI Skilled facilitator of workshops and executive sessions, with a proven ability to align diverse stakeholders around bold agendas. What We Offer At Accenture Song, you’ll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of CMT by delivering customer relevance and growth at scale. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/28/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $122,700 to $317,200 Cleveland $122,700 to $317,200 Colorado $122,700 to $317,200 District of Columbia $122,700 to $317,200 Illinois $122,700 to $317,200 Maine $122,700 to $317,200 Maryland $122,700 to $317,200 Massachusetts $122,700 to $317,200 Minnesota $122,700 to $317,200 New York $122,700 to $317,200 New Jersey $122,700 to $317,200 Virginia $122,700 to $317,200 Washington $122,700 to $317,200 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or