Leader, Customer Experience Customer Success Specialist

Job description

Lead a team of CSS as they deliver ATX/ACC/Precision Engagements. Actively mentors and coaches team members . Shares knowledge and best practices throughout Cisco and the CSS Community. Invests in team development, team dynamics, and improving team performance. Understands the Customer Success motion and portfolio. Partners with other CS roles (Customer Success Executives, Success Programs Managers), Sales account teams and partners goals in support of CX and Cisco’s overall financial and strategic objectives. Builds knowledge of technical escalation process and establishes key contacts in the theatre teams. Has a general knowledge of the overall Cisco portfolio or one or architecture (Enterprise Networking, Collaboration, Data Center or Security). Supports CSSs to removes technical barriers to adoption for customers in the assigned theatre. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.