Employee Lifecycle Management Senior Specialist

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionThe Employee Lifecycle Management (ELM) team provides HR customer service and advisory support to business partners on global HR systems and processes. ELM is responsible for ensuring end-to-end process completion in line with customer focused principles. As an ELM Senior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner with scopes that span across but not limited to recruiting, onboarding, employee movement/changes, terminations, compensation, and performance. You will also drive continuous improvement of the HR Support Solutions delivery through interacting, collaborating, and analyzing processes with other HR functions. To be successful, you must have a broad understanding of global HR processes and tools and how they impact downstream activities such as payroll, benefits, finance, procurement, IT, etc. Strong customer focus, communication, and problem solving skills are expected. You will be: Service Delivery Execute system data maintenance and administrative activities in support of HR business processes (e.g., Attract To Onboard, Redeploy To Retire, Assess To Reward). Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. Supports Global HR Centers of Excellence in system maintenance activities. Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working. Actively participate in the development and implementation of continuous improvement initiatives.Provide guidance and advisory to first level support teams. Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations. HR and Servicing tool as well as process superuser activities, such as community participation, info sharing, issue escalation and training delivery.Update SWIs and local SOP documentation. Participating and partially leading project activities as required. Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Escalation management : Behave as role model to team members, showing positive and flexible attitude. Coach and train newcomers. Support quality control processes and improvement initiatives arising out of them. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement. Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns. Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Cross-Functional Collaboration : Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers. Achieve our HR Support Solutions vision by driving global consistency through collaboration. Outputs & Deliverables : Continuous contribution to the improvement of the performance of the Shared Service Centre. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by stakeholder rating and feedback). Provide feedback, coaching and advice for contacts in both HR and the business. Who You Are In this role you will be working within a team of Specialists focusing on Roche Region APAC customer group. You bring the following skills and competencies: Experience in a shared service center, preferably in an HR services environment. HR generalist know-how. Proven track record of being able to deliver in a matrix organization. Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. Ability to thrive in an ambiguous environment. Ability to navigate complex HR data structure. Ability to work in a fast-paced and changing environment. Core capabilities include: Demonstrating customer centricity through your day-to-day interactions (e.g., needs anticipation, cultural awareness, tactful communication). Demonstrating end-to-end accountability (e.g., big picture and impact understanding, proactive with engagements to achieve desired outcomes). Demonstrating problem-solving (e.g., active listening, critical thinking, continuous improvements). Demonstrating growth mindset (e.g., taking risks and experimenting, seeking new learning opportunities, asking and giving feedback). We are seeing an individual with a Bachelors Degree who has 5 or more years of related experience in HR. Possessing global or regional HR knowledge would be added advantage. Experienced and efficient handling of standard IT-applications, preferably Google suite. Knowledge of Workday HR Processes. Strong communication skills in English (written and spoken) are essential. Knowing dditional languages would be added advantage. Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.