ITC Accountant

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Finance Job Sub Function: AP/AR Job Category: Professional All Job Posting Locations: Suzhou, Jiangsu, China Job Description: Job Description：ITC Accountant (KR) The ITC Accountant is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and Dispute process for Korea MRCs serviced by JNJ Global Finance Service Suzhou Account Receivable • Perform daily collection activities such as email and outbound call with customers • Reconciliate AR with customers on a regular basis • Monitor for customer credit exposure, overdue status, potential collection problems, and release on credit hold • Resolve customer dispute by working closely with Sales, Customer Service, and Trade Marketing groups • Work with cash application analyst of payment posting based on customer remittance advice in an accurate and timely manner • Work with credit analyst of credit limit and risk category • Assist in period end closing activities and liaising with other team member as required • Assist in update of process documentation and/or SOPs as required Audit and Compliance • Ensure current processes, operations, systems, databases and information security are up to date and comply with proper accounting and legal principles/policies/procedures, including GAAP, Company WWP (worldwide procedures), SOX and others • Support auditors and legal authorities with the execution of required activities – ensure staff and information are available as required Customer Service • Deliver service excellence and maximize customer service and satisfaction • Develop effective working relationships with key stakeholders (external / internal customers, co-workers) • Maintain professional attitude during service delivery and resolution of issues • Ensure that service levels and targets are met as per Service Level Agreements • Perform problem tracking and ensure that issues are escalated in a timely manner and properly documented, prioritized, tracked, and resolved Continuous Improvement • Identify opportunities for continuous process improvement and innovate solutions so the team can operate in an efficient and cost effective manner EXPERIENCE AND QUALIFICATIONS • At least University Qualification • At least 1 - 2+ year experience in the Accounts Receivable (AR) or finance processing function • Experience in shared services center of a multinational corporation desirable • Language skills: Native-level fluency in Korean, ability to read, write and speak Korean Ability to read and write English with basic conversational skills Required Skills: Preferred Skills: