Sr. Spclst , Software Engineering

Job description

Job Description Required Skills: Agile Application Development, Agile Methodology, Client-Centric, Data Engineering, Data Migrations, Data Visualization, Design Applications, Information Technology (IT) Services, Information Technology Operations, IT Service Management (ITSM), Multi-Management, Operations Support, ServiceNow Implementation, ServiceNow Web Services, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Teamwork, Testing Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Secondary Language(s) Job Description: The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130-year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products. Drive innovation and execution excellence. Join a team that is passionate about using data, analytics, and insights to drive decision-making and create custom software, allowing us to tackle some of the world's greatest health threats. Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy. A focused group of leaders in each Tech Center helps ensure we can manage and improve each location, from investing in the growth, success, and well-being of our people to making sure colleagues from each IT division feel a sense of belonging, to managing critical emergencies. Together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers. Role Overview We are seeking a skilled and experienced Senior ServiceNow Support Engineering Lead to join our dynamic ServiceNow Value Team. The ideal candidate should possess proven leadership abilities to drive a technical squad, apply customer centricity towards ServiceNow Operations Support and be able to work in a rapidly changing environment. This is a fast-paced role with high visibility for a growing enterprise platform. This position is based in our Hyderabad location, and we follow a hybrid work policy. What should you have: Bachelor's degree in computer science, Information Technology, or a related field. 7+ years of working experience as a ServiceNow Developer and Operations engineer preferably with HRSD, ITSM, and/or ITAM product expertise. ServiceNow Certified System Admin (CSA) certification ServiceNow Certified Application Developer (CAD) certification is highly desirable ServiceNow Certified implementation Specialist (CIS) certification is highly desirable. Proficiency in JavaScript, HTML, CSS, and XML with hands-on experience in ServiceNow scripting and development. In-depth knowledge of ITIL processes and best practices for IT Service Management. Strong analytical and problem-solving skills to design effective ServiceNow solutions. Strong knowledge and experience across ServiceNow product and process areas; HRSD, Hardware Asset Management, Security, ITOM and ITSM preferred. Ability to work collaboratively in a team-oriented environment, effectively communicating complex technical concepts to both technical and non-technical stakeholders. Excellent organizational and time management skills to handle multiple projects simultaneously. Understanding of Agile development methodologies is a plus. What will you do: Lead dynamic squad of engineers and operations support to fast-track triaging efforts and drive troubleshooting inclusive of root-cause analysis towards the Incidents, Requests, Problems reported by users Collaborate across the ServiceNow value team and business stakeholders to understand business impact of issues reported and drive resolution of the issues including but not limited to Major Incident Management protocols. Partner with the vendor and other technical teams to identify and then apply corrective fixes to ensure a stable operational state of ServiceNow instances. Act as the L3 Escalation Point: Provide advanced troubleshooting for complex ServiceNow incidents, API integration failures (e.g., outbound API errors), and data migration anomalies Leveraging experience from the operations support team and end user feedback, lead team in prioritization of Identified opportunities for improvements that would optimize ServiceNow solutions. Ensure squad follows consistent, required process to prioritize daily support tasks and ensure team provides swift resolution. Ensure team is compliant in maintaining comprehensive SDLC and technical documentation for all ServiceNow configurations, customizations, and developments. Stay up to date with the latest ServiceNow features, tools, and best practices. Who we are: We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for: Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. #MSDHYDIT Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Hybrid Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 07/24/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.