Director, ED&T - End User Technology

Job description

Work Flexibility: Remote or Hybrid or Onsite The IT Director End User Technology will design, run and build the strategy and vision for end user-based technologies across the global Stryker enterprise. This includes device management, virtual and physical clients, mobile technology, printer and peripherals, telecommunication platforms, voice, video and instant messaging communications, contact center platforms, cellular services, and conference room technology. This includes oversight of a large internal team of 20 plus globally dispersed employees and external contracted team of 50 plus with an operating budget of $20m annually and project spend of $10m annually. They should excel in management of operational, financial, and talent metrics. The role encompasses managing direct reports, vendors, support ecosystem, relationships with support teams, and communications with the users. Success in this position will be achieved by developing and implementing a comprehensive plan to continue the transformation end user-based technologies to achieve business outcomes by improving the user experience and instilling precision in the design and deployment of technology. Differentiation of solutions based on user personas and business requirements is essential. Essential duties & responsibilities: (detailed description) Manages team to ensure service excellent and discipline across all Stryker divisions through engineering, monitoring, support model, continuous improvement, and embracing the Voice of the Customer Factors in Stryker’s long-term business objectives and future technical needs, as well as industry developments to drive technology to provide value to the company and enhance the user experience Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives Communicates and builds trustful, productive relationships with all levels of the organization as well as with other IS teams and vendors Responsible to ensure support and operational management of client and mobility technology Works across multiple IT groups to ensure platforms and services are integrated and efficiently operated As a member of the End User Services team, lead and support cross-functional assignments. Leads research, making recommendations on improving our computing environment. Works with project managers on global projects with a focus on technical design, risk assessment, costs, timing and End User experience Education & special trainings: BS in Computer Science or equivalent education required Microsoft, Mobility and any relevant technical training / certifications are a plus Telecom Certifications (Microsoft/Skype) a strong plus; Avaya, Genesys, Cisco experience a plus ITIL certification strongly desired Qualifications & experience: Minimum of 10 years managerial and 10 years of hands on experience in designing and maintaining client-based technologies and platforms Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is required Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology Experience in global environment, Life Sciences, Converged networking, and Project Management are strong plus Cross Group Collaboration, Strong Communication Skills and Relationship Management Mac experience helpful Physical & mental requirements: Excellent interpersonal and communication skills required Demonstrated ability to build trusting relationships, excel at teamwork, and lead change Strong analytical skills to define strategic direction on the basis of incomplete data Strong process discipline and attention to detail United States of America Pay Ranges: USN: $179,100 - $298,500 USD Annual US5: $188,100 - $313,400 USD Annual US10: $197,000 - $328,400 USD Annual US15: $206,000 - $343,300 USD Annual US20: $214,900 - $358,200 USD Annual View the U.S. work location and transparency guide to find the pay range for your location. Travel Percentage: 20% Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.