Operations Manager - Insurance

Job description

Job Title: Operations Manager - Insurance Job Description The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Lead people. Drive performance. Make an impact. We’re looking for a dynamic and motivated Operations Manager to lead high-performing teams in a fast-paced insurance/BPO environment. If you’re passionate about coaching leaders, improving performance, and building strong client relationships, this could be your next big opportunity. What you’ll do Lead with impact Manage and inspire a team of Team Leaders across sales, customer service, and claims Drive operational performance, service delivery, and client satisfaction Deliver results Monitor KPIs, client scorecards, attendance, adherence, and financial performance Identify opportunities for improvement and implement action plans that make a real difference Build strong teams Coach, mentor, and develop leaders through regular one-to-ones and ongoing feedback Create a positive, high-energy culture where people feel supported and motivated to succeed Partner for success Work closely with HR, Training, Quality, WFM, TA, and clients to continuously improve performance and deliver outstanding outcomes What you bring Proven experience At least 2 years’ experience as an Operations Manager Minimum 2 years’ experience in insurance and/or BPO Financial Services call centre experience Strong leadership skills Experience leading leaders and managing high-performing operational teams Ability to coach for performance, solve problems, and drive accountability A results-focused mindset Strong communication and stakeholder management skills Comfortable working in a fast-paced, target-driven environment Flexible, resilient, and ready to lead from the front Why join us? Grow your career Take on a visible leadership role with real influence on business results Make your mark Shape team success, strengthen client partnerships, and drive continuous improvement Be part of something bigger Join a business that values strong leadership, collaboration, and delivering excellence every day If you’re ready to lead with purpose and build high-performing teams in the insurance/BPO space, we’d love to hear from you. Apply today. Location: ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000 Language Requirements: Time Type: Full time