Leader, Client Executive

Job description

The application window is expected to close on: 07/31/2026Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. While this role works remotely, the candidate must be based in the Atlanta, Boston, or New York Metro area. Onsite client presence and travel to our Atlanta-based client (Home Depot) is required.Role Overview Cisco is seeking a visionary and strategic Client Executive to lead our partnership with The Home Depot. In this pivotal role, you will serve as the primary executive contact, orchestrating a high-performing cross-functional team to deliver cutting-edge technology solutions that drive digital transformation for the world’s largest home improvement retailer. You will act as a trusted advisor, aligning Cisco’s extensive portfolio with The Home Depot’s unique business objectives to foster long-term growth and operational excellence. Key Responsibilities Strategic Account Management: Develop and execute a comprehensive multi-year account strategy that anticipates The Home Depot’s business needs and aligns Cisco’s innovation roadmap with their corporate initiatives. Retail Industry Expertise: Leverage deep knowledge of the retail landscape to identify trends, challenges, and opportunities. You will translate these insights into actionable technology strategies that enhance the omnichannel customer experience and modernize retail operations. Team Leadership: Lead, inspire, and mentor a diverse, cross-functional team of sales, engineering, and service professionals. You will cultivate a culture of collaboration, accountability, and excellence, ensuring the team is unified in delivering superior value to the client. Executive Engagement: Build and maintain deep relationships with C-level and senior leadership stakeholders within The Home Depot. You will act as the voice of the customer within Cisco, ensuring internal stakeholders are aligned to support the account’s success. Revenue Growth: Drive sustainable financial performance by identifying new business opportunities, managing complex contract negotiations, and ensuring high customer satisfaction and retention. Minimum Qualifications: 10+ years of experience in strategic account management, specifically within the technology or enterprise software sector. Proven track record of success managing large-scale, complex accounts, ideally within the retail or e-commerce industry. Proven record of delivering outcomes and managing and resourcing services and deliverables. Demonstrated ability to lead and motivate high-performing, cross-functional teams in a fast-paced environment. Exceptional executive presence, with the ability to influence C-suite stakeholders and navigate complex organizational structures. Strong financial acumen and experience managing multi-million dollar P&Ls and long-term contracts. Bachelor’s degree in Business, Engineering, or a related field; an MBA is highly preferred. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $319,800.00 to $403,100.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $348,200.00 - $505,500.00 Non-Metro New York state & Washington state: $324,400.00 - $493,400.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.