Lifecycle Solution Leader - MR

Job description

Job Description SummaryThis is a key role in our efforts to increase customer satisfaction through out clinical application support for our MR customers and field engineers, by leveraging online tools and onsite support. He/she will develop and utilize processes to increase remote on-line & onsite productivity, application assistance for the customers, collaborate with MR Remote Service Leader to prepare technical troubleshooting packages for engineers that are dispatched on-site to enable quicker fix times. Job Description[HR Talk] GE헬스케어 서비스 사업부에서 MR Application Specialist 과장급 인재를 채용합니다. MR 장비의 application 업무 경험이 있으신 5년내외의 경력이 있으시고 GE장비의 MR제품 사용경력이 있는 후보자를 선호합니다. Roles and Responsibilities Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships. Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer. Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs. Own the resolution of post-sales clinical customer issues. Level 1,2,3 Technical Support – Resolves post sales Clinical Issues. As the Clinical depth required to resolve an issue increases, the “level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets. Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market. Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses clinical experience and analytical thinking. Uses multiple internal and limited external sources outside of own teams to arrive at decisions. Required Qualifications A suitably qualified clinical or technical professional in Diagnostic Radiography/Medical Radiation science. Demonstrated current clinical scanning proficiencies on current products/platforms. Minimum 5 years of relevant clinical/technical experience. Willingness to travel more than 30% within your specified geographic region as well as to nationwide. A clear thinker with the ability to interpret and translate complex technical data and systems. Possess strong analytical and problem solving skills. Exceptional communication and well-developed interpersonal skills will allow you to build effective relationships with key stakeholders and collaborate on the bigger picture. Proficiency in English. Proficiency in computer skills in Microsoft Office Suite products. Desired Characteristics Experience on GE MR products for which responsibilities cover. Ability to effectively communicate, verbally and in writing with global counterparts, to external customers and team members in other functional organizations. Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve. Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers). Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process). Strong accountability, sense of urgency and ability to effectively handle multiple priorities simultaneously. Willingness to be flexible/adapt to changing work environments Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. #LI-JJ1 #LI-HYBRID Additional InformationRelocation Assistance Provided: No