Senior Commercial Operations Specialist

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Sales Enablement Job Sub Function: Sales Effectiveness Job Category: Professional All Job Posting Locations: Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America Job Description: About Orthopaedics Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech At DePuy Synthes, we are searching for the best talent for the role of Senior Commercial Operations Specialist to support our Commercial Operations, Sports Medicine team. This position is preferably located in West Chester, PA, but also open to Raynham, MA. Purpose: The Senior Commercial Operations Specialist will serve as a strategic operations leader responsible for strengthening inventory management practices, enhancing reporting and analytics, and the overall effectiveness, scalability, and financial discipline of the Sports model. This role plays a critical part in translating business priorities into executable processes that support sales growth initiatives and the efficient management of company assets. This includes providing analytics that drive actions and developing solutions that help our sales teams operate efficiently. This role will build effective working relationships across sales leaders, as well as partner closely with other internal groups including supply chain, finance, and other cross-functional stakeholders. In addition, this role will look for opportunities to leverage the value of different perspectives, backgrounds, education, and experience to generate outstanding innovation and business results. Key Responsibilities: Prepares regular and ad hoc integrated data mining and analyses for sales management to facilitate identifying potential sales and marketing opportunities. Responsible for publishing standard reports to the field sales organization and other internal groups for inventory tracking purposes. Build Power BI reporting, in-depth knowledge of data modeling is required. Analyzes and interprets both internal and external factors that affect sales performance. Provides insights to sales and marketing management on sales force effectiveness. Troubleshoots inquiries about account alignments and performance data and provides counsel and actionable information. Develops and conducts training in the effective use of data (third party and contracted), applications, and tools provided to make a difference in sales results produced. Develops and conducts training on inventory management and best practices to field sales partners on an ongoing basis. Develops and administers special projects. Prepares presentations and reports to support sales conferences/meetings. Utilizes or coordinates business systems to gather key information on sales, cost, and key activity information. Supports Field Sales Organization (FSO) via data target tracking and regular communication with Regional Managers and Field Representatives. Assists FSO with annual audits and inventory. Oversee inventory governance including returns, restock discipline, and inventory transfers. Serve as a subject matter expert for inventory operations and managing escalations. Mentor junior team members and provide leadership guidance. Qualifications: Education: Bachelor’s degree required (Business, Supply Chain, Operations, or related field) Experience and Skills: Required: Minimum of 4-5 years business experience in sales, logistics, supply chain, finance, marketing, commercial operations, and/or related field is required. Successful experience with leading and coordination of projects across multiple teams and partners is required. Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action is required. Strong history applying sophisticated Excel and Microsoft office applications is required. Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels required. Creative problem-solving skills are required. Ability to work independently and collaborate with various levels of management and external customers is required. Ability to effectively develop and present oral presentations is required. Up to 10% domestic travel may be required. Preferred: In-depth knowledge of PowerBI, Tableau, Qlik and/or Alteryx is strongly preferred. History of applying an ERP system, i.e., SAP is preferred. Experience with inventory and sales analysis is preferred. Experience with process improvement is preferred. Experience support field sales partners is preferred. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource. #LI-PN #DePuySynthes Required Skills: Preferred Skills: Analytical Reasoning, Business Development, Business Valuations, Collaboration, Communication, Customer Centricity, Efficiency A