Production Account Manager

Job description

We are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song About UsAccenture Song Production Studios partners with the world's leading Fashion and Beauty brands to create high-quality content at speed and scale. Our studios deliver ecommerce photography, video, post-production, and go-to-market content that powers digital commerce and brand experiences around the globe. About the RoleWe are seeking an experienced Account Manager to join our team. While this position is not responsible for daily production management or shoot execution, it plays a critical role in maintaining account health by partnering closely with Production, Post-Production, Studio Operations, and client stakeholders to resolve challenges, improve processes, and support long-term business objectives. As the primary day-to-day liaison between the client and our production delivery organization, this role combines strong account management expertise with a working knowledge of photography production operations to ensure seamless execution, trusted client relationships, and sustained delivery excellence under a retainer-based engagement. While this position is not responsible for daily shoot execution, it plays a critical role in maintaining account health by partnering closely with Production, Post-Production, Studio Operations, and client stakeholders to resolve challenges, improve processes, and support long-term business objectives. This is role requires regular on-site presence at our New York (Brooklyn) production studios for client meetings, business reviews, and key initiatives. Key Responsibilities Client Relationship Management Serve as the primary point of contact for client stakeholders on production-related initiatives. Build and maintain trusted relationships with client teams through proactive communication and partnership. Ensure client needs, priorities, and expectations are understood and effectively communicated to internal teams. Manage escalations and resolve issues in a timely and professional manner. Account and Delivery Oversight Oversee the day-to-day management of production workflows and account operations. Coordinate closely with Production, Post-Production, Studio Management, Merchandising, Facilities, and Leadership to ensure successful delivery of work in alignment with client expectations and contractual commitments. Monitor project status, resource needs, timelines, risks, and dependencies across multiple workstreams. Ensure work is delivered in alignment with agreed service levels and retainer commitments. Reporting and Business Reviews Develop and present Quarterly Business Reviews (QBRs), KPI reporting, business insights, and executive-ready presentations. Track budgets, forecasts, and financial performance across multiple workstreams while ensuring accurate reporting. Coordinate project timelines and support planning for large initiatives and special photography projects. Operational Leadership Drive process consistency and operational excellence across the account. Identify opportunities to improve workflows, communication, and delivery efficiency. Maintain visibility into ongoing workstreams and communicate progress, risks, and recommendations to stakeholders. Support capacity planning and resource coordination in partnership with studio and account leadership. Strategic Support Contribute to account growth and long-term client success by identifying opportunities to strengthen engagement and service delivery. Support leadership in maintaining account health, delivery stability, and client satisfaction. Communicate client priorities internally while balancing business objectives and studio capabilities. Required 5+ years of experience in Account Management, Client Services, Program Management, or Business Operations within a creative agency, production studio, ecommerce retailer, or marketing organization. Experience supporting high-volume ecommerce content production or creative operations. Demonstrated ability to manage complex stakeholder relationships and cross-functional delivery teams. Strong executive communication, presentation, and relationship management skills. Experience preparing business reporting, KPIs, financial tracking, and client presentations. Proven ability to influence cross-functional teams without direct authority. Excellent organizational skills with the ability to manage multiple priorities in a dynamic environment. Preferred Experience supporting luxury Fashion, Beauty, Accessories, or Retail brands, or large enterprise retainer-based client engagements. Familiarity with ecommerce photography, on-figure and still-life production, post-production workflows, and digital asset creation. Experience presenting Quarterly Business Reviews and performance insights to senior client stakeholders. Advanced Microsoft Excel and PowerPoint skills, with experience using project management and reporting tools. Bachelor's degree in Business, Marketing, Communications, or a related field. Why Join Us This is an opportunity to partner with some of the industry's most recognized luxury and fashion brands while helping shape the operational success of a world-class creative production studio. You'll collaborate with talented production, creative, and business teams to deliver exceptional client experiences, drive continuous improvement, and contribute to the evolution of high-volume ecommerce content production. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 08/29/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Hourly Salary Range California $30.67 to $74.42 Cleveland $28.41 to $59.52 Colorado $30.67 to $64.28 District of Columbia $32.69 to $68.46 Illinois $28.41 to $64.28 Maine $26.15 to $54.76 Maryland $30.67 to $64.28 Massachusetts $30.67 to $68.46 Minnesota $30.67 to $64.28 New York $28.41 to $74.42 New Jersey $32.69 to $74.42 Virginia $28.41 to $68.46 Washington $32.69 to $68.46 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the co