QA Analyst

Job description

Job Title: QA Analyst Job Description The Quality Assurance (QA) Analyst is responsible for ensuring the accuracy, reliability, and functionality of reporting dashboards, data visualizations, and performance metrics used by clients and internal stakeholders. This role serves as the primary quality checkpoint for analytics and automated reporting deliverables, validating dashboard functionality, testing data integrations, verifying calculations, and identifying data inconsistencies before reports are released. The ideal candidate combines strong analytical thinking with a detail-oriented testing mindset and has experience working with marketing data, business intelligence platforms, and reporting solutions. This role will coordinate with business clients, internal program managers, and the offshore reporting team.Dashboard Testing & Validation Perform comprehensive testing of dashboards, scorecards, and reporting solutions prior to deployment. Validate dashboard functionality, filters, drill-through capabilities, date controls, and user interactions. Ensure visualizations display accurate and consistent data across all reports. Conduct regression testing following dashboard enhancements, bug fixes, or platform updates. Document and track defects through resolution. Data & Calculation Quality Assurance Verify the accuracy of marketing KPIs and calculations. Reconcile dashboard metrics against source systems (CRM systems, and data warehouses). Validate business logic, calculated fields, and data transformation processes. Identify discrepancies, investigate root causes, and collaborate with technical teams to resolve issues. Process Improvement Develop and maintain QA documentation, testing procedures, and validation checklists. Create repeatable testing methodologies to improve reporting quality and efficiency. Recommend improvements to dashboard design, data governance, and reporting processes. Support the implementation of quality standards for analytics and reporting deliverables. Collaboration & Communication Partner with Analytics, Data Engineering, Business Intelligence, and Account teams to understand reporting requirements. Participate in requirement reviews and provide feedback on testability and data quality considerations. Clearly document findings and communicate issues, risks, and recommendations to stakeholders. Assist in user acceptance testing (UAT) activities and release validation. ESSENTIAL QUALIFICATIONSEducation/Knowledge: Bachelor's degree in Analytics, Marketing, Business, Information Systems, Statistics, or a related field. 3+ years of experience in Quality Assurance, Business Intelligence, Analytics, or Data Validation. Experience testing dashboards, reports, or data-driven applications. Strong understanding of automotive data and automotive program performance measurement. Experience working with BI and reporting tools such as Power BI, Tableau, Looker Studio, Domo, Qlik Advanced proficiency in Microsoft Excel and data validation techniques. Strong analytical, problem-solving, and troubleshooting skills. Exceptional attention to detail and ability to identify inconsistencies in large datasets. Excellent communication skills; willingness to coordinate and communicate with offshore resources. Preferred Qualifications Knowledge of SQL and data querying techniques. Experience testing APIs, ETL processes, or data pipelines. Understanding of data warehousing concepts and cloud analytics platforms. Experience with defect tracking and project management tools such as Jira, Azure DevOps, or Asana. Key Competencies Data Accuracy & Validation Quality Assurance Methodology Critical Thinking Root Cause Analysis Attention to Detail Documentation & Process Management Stakeholder Communication Time Management Continuous Improvement Collaboration & Teamwork Success Metrics The successful QA Analyst will: Maintain a high level of reporting accuracy across all client dashboards. Identify and resolve data discrepancies before stakeholder delivery. Reduce reporting defects and post-release issues. Improve testing efficiency through standardized QA processes and documentation. Ensure marketing performance metrics are trustworthy, consistent, and actionable for decision-making. The base salary range for this position is $75k- $95k, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days. The deadline to apply for this position is July 24, 2026. As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies. #LI-Remote #Concentrix Location: USA MI Work-at-Home Language Requirements: Time Type: Full time2026-08-07 Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence: As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization: In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE