Enterprise Agreement Consumption Analyst

Job description

Summary The Enterprise Agreement (EA) Consumption Analyst serves as the subject matter expert for Cisco Enterprise Agreement consumption, install base management, and lifecycle reporting. This role is responsible for maintaining alignment between customer environments and Cisco records, monitoring changes that may impact entitlement consumption, compliance, and financial obligations, and providing proactive insights to customers and internal account teams. The analyst leverages customer asset, consumption, and contract data to identify changes within the environment that may impact Enterprise Agreement utilization, True Forward (TF) obligations, Exceptional Growth True Forward (EGTF) exposure, and overall contract performance. Working closely with Sales, Licensing Specialists, Renewal Specialists, Service Delivery teams, and Cisco stakeholders, the analyst provides actionable reporting and recommendations that support informed customer decision-making and effective contract management. As a trusted advisor on EA data and asset management, the role helps customers understand how infrastructure modifications, hardware refreshes, software deployments, and MACD activities impact their Cisco Enterprise Agreement and associated financial obligations. Essential Duties and Responsibilities Serves as the primary asset management advisor for customers with Cisco Enterprise Agreements. Conducts regular customer reviews to validate asset inventories, usage trends, and alignment with agreement entitlements. Maintains accurate, up-to-date asset records across customer environments and Cisco systems. Partners with both Logicalis and Cisco teams to ensure asset data integrity and proper alignment to the EA construct. Identifies discrepancies between deployed assets and contracted entitlements; drive resolution. Provides proactive guidance on how customer growth and infrastructure changes impact EA consumption. Educates customers on Enterprise Growth True Forward (EGTF) mechanics and financial implications. Model and communicate scenario-based impacts of new hardware purchases and timing considerations. Assists customers with forecasting future EA needs based on growth patterns and planned investments. Acts as a liaison between customers, Cisco, Sales, Licensing Specialists, and customers. Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education: Bachelor’s degree in communications, Computer Science, or Business or a related field. Experience / Technical Requirements 4 years of relevant industry experience; including the following: Proven customer management skills with large and complex accounts. Ability to analyze complex situations, develop associated action plans and lead teams to achieve key objectives. Value messaging and management, sales skills and experience, driving strategic change/improvements for customer. Process development, consulting or technical services experience. Experience with Customer Relationship Management (CRM) software such as, Salesforce and ITSM software such as ServiceNow. Escalation and issue management and managing customer expectations. Proficient use of all Microsoft Office applications. Certifications None. Other Skills and Abilities Strong understanding of Cisco Enterprise Agreements and EGTF mechanics. Experience in IT asset management (ITAM), licensing, or managed services. Ability to translate complex licensing concepts into clear business guidance. Strong financial acumen and forecasting capability. Excellent communication and customer engagement skills. Analytical mindset; proficiency in Excel preferred. Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws. Salary Compensation Range: $77,517 - $95,000/yr. with Bonus LogicalisUS Benefits Summary