Senior Customer Experience Supervisor

Job description

As a Sr Cust Exp Supervisor here at Honeywell, you will coordinate and lead a team of customer service representatives to ensure all customer needs and expectations are met with excellence. You will oversee responses to inbound customer inquiries regarding order status, problems, changes, repairs, and RMAs, while collaborating with various departments to resolve issues efficiently. You will also act as a change agent, driving improvements in Customer Care processes to enhance customer satisfaction and operational efficiency. You will report directly to our Service Organization Leadership and you’ll work out of our Korea location on an On-site work schedule. In this role, you will impact the overall customer experience by managing the BSC teams in the Honeywell Building Automation business, assuring delivery aligned with service organization initiatives and priorities, and mentoring team members to achieve operational excellence.