Dispatch Specialist Portugal (d/f/m)

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Life Sciences, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results. We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory. It’s all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we’re just beginning. Working together, let’s put our time and talents together to advance human health for tomorrow. Learn about the Danaher Business System which makes everything possible. The Dispatch Specialist at Beckman Coulter Diagnostics is responsible for coordinating the scheduling of service technicians, managing logistics, and ensuring a quick and efficient service delivery to our clients. This position is part of the Call Center service located in Lisbon and will be on-site. At Beckman Coulter, our vision is to relentlessly reinvent healthcare, one diagnosis at a time. You will be part of the Call Center team and report to the Customer Support Manager responsible for the Portugal hotline, dispatch, and customer service administration. If you thrive in interpersonal exchanges and communication, and you want to work on building a world-class function, this Dispatch Specialist position is for you in the organization, and read on. In this role, you will have the opportunity to: - Coordinate and prioritize field interventions - Manage and track the logistics around these interventions - Ensure the interface between clients and the After-Sales Service team of Beckman Coulter Portugal -Provide administrative support to the service team, including managing emails, phone calls, quotes, billing and system data maintenance -Build and maintain strong relationships with customers by providing exceptional service and follow-up -Assisting in resolving service-related issues, escalating complex problems to appropriate personnel, and following up to ensure resolution The essential requirements of the position include: - A minimum of 2 to 3 years of experience in a dispatch, logistics, or customer service role, preferably in the medical diagnostics or healthcare sector. - Fluent in Spanish, Portuguese, and English (written and spoken) - Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously. It would be a plus if you also have prior experience in the following areas: - Proficiency in the use of dispatch software and tools (Service max, Oracle, etc.) - Ability to work independently as well as in a team, in a fast-paced environment. - Proficiency in other languages would be an asset. At Beckman Coulter Diagnostics, we believe in designing a better and more sustainable workforce. We recognize the benefits of a flexible remote work arrangement for eligible positions and are committed to offering rewarding careers, regardless of the mode of work. This position is eligible for a remote work arrangement where you can work remotely from your home. Additional information on this remote work mode will be provided by your interview team. Discover the flexibility and challenge that working for Beckman Coulter Diagnostics can offer. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com.