Field Service Technician

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Service Team Leader __ Summary The Field Engineer develops practical and innovative ways to identify and meet goals. In this role you are responsible for work that is less defined in scope, utilize your understanding and experience to execute business objectives, and have the ability to effect short-term and some long-term business goals. This position has a solid line reporting to the Field Services Gulf’s Area Manager. Responsibilities As the Field Engineer, you will: Serve as the primary on-site representative to the ABB end customer/user and other ABB field personnel. Preserve ABB’s Safety Culture on every aspect and as first priority, in the field and always keeping an eye on co-workers. Occasionally have additional team leader administrative responsibilities to coordinate internal field service activities. Perform duties as the Project Manager for all assigned ABB product lines and assist the customer with technical understanding of the operation, maintenance, and trouble-shooting of multiple types of ABB products. Review effectiveness of maintenance actions to identify training needs. Assist customer with improving reliability and reducing cost of ownership. Provide single point of contact to the customer, customer team, and all other ABB stakeholders. Assist the factory with data collection and timely reporting to facilitate fleet performance analysis, including marketing intelligence and sales opportunities for services, and support. Assist customer with spare parts ordering, issues resolution, and provisioning. Perform collateral duties as assigned to meet business needs as they relate to EHS, Quality, Integrity, etc. Perform duties in Power Delivery, Medium & Low Voltage Electrification, Drive systems, Control Systems, etc. Minimum Qualifications/Requirements Bachelor’s Degree on Electrical Engineering from an accredited university or college (or a High School Diploma / GED with a minimum of 4 years of experience in a support or field engineering position). Minimum of 3 years of experience in an electrical field engineering role including a minimum of 3 years of experience performing power systems analysis and a minimum of 1 year of experience in customer support and the development of successful customer relationships. Ability and willingness to travel 60% - 80% of the time within TX, LA, MO, OK, AR, KS, AL, MS, TN regions. Technical requirements Experience with various electrical controls (power delivery) and systems to include:Mid-Voltage Switchgear Low-Voltage Switchgear Motor Control Center Transformers Test & Maintenance Automatic Transfer Switches Wiring Diagrams: one line electrical drawings Blueprints & Schematics Relay Testing & installation (preferred) Instruments; PLC’s & DCS (preferred) Variable Frequency Drives (preferred) What's in it for you We want you to bring your full self to work—your ideas, your energy, your ambition. You’ll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day. ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI- Remote While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $83,300 and $133,280 annually. ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico] Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan. Choice between two dental plan options: Core and Core Plus Vision benefit Company paid life insurance (2X base pay) Company paid AD&D (1X base pay) Voluntary life and AD&D – 100% employee paid up to maximums Short Term Disability – up to 26 weeks – Company paid Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay. Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. More about us ABB's Service Division partners with our customers to improve the availability, reliability, predictability and sustainability of electrical products and installations. The Division’s extensive service portfolio offers product care, modernization, and advisory services to improve performance, extend equipment lifetime and deliver new levels of operational and sustainable efficiency. We help customers keep resources in use for as long as possible, extracting the maximum value from them, and then recovering and regenerating products and materials at the end of their useful life. Ready for your next challenge? Take the next step in your ABB journey and apply today. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.