Manager, Global Development Communications Operations

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Communications & Corporate/External Affairs Job Sub Function: Internal Communications Job Category: Professional All Job Posting Locations: New Brunswick, New Jersey, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Manager, Global Development Communications Operations, to be in Titusville, NJ; Raritan, NJ; New Brunswick, NJ; or Spring House, PA. This is a hybrid position that requires you to be on site three days a week. Purpose: The Manager, GD Communications Operations is responsible for managing the day-to-day execution, coordination, and operational delivery of Global Development (GD) communications activities within the Business Growth, Innovation and Advocacy (BGIA) team. This role partners with the Director, Global Development Strategy and Operations, the Sr. Director, GD Strategy & Operations, the VP, GD Bus Ops and Partnerships, and communications partners across GD to support the timely and effective delivery of communications that advance GD goals, strengthen culture, and reinforce key ways of working. The Manager oversees core communications operations, including management of the GD communications calendar, distribution lists, Home postings, SharePoint sites, newsletter article submissions, calendar invitations, town hall and meeting logistics, content preparation, approvals coordination, and follow-up on key deliverables. This role also serves as a liaison to the Home team and an operational resource for the GD Communications Council, helping maintain communications templates, processes, standards, and channel governance to support consistent messaging across the organization. The Manager supports the execution of key organizational communications and employee engagement activities, including town halls, Senior Manager forums, leadership meetings, newsletters, and people leader communications. Working closely with stakeholders across GD, this individual coordinates communications deliverables and logistics to help ensure employees receive clear, timely, and consistent information across channels. The Manager will also support the development, tracking, and reporting of communications metrics and key performance indicators, including quarterly communications KPIs, to drive continuous improvement and effectiveness across GD communications. The role provides additional support to the Director, Global Development Strategy and Operations as needed. You will be responsible for: Manage the day-to-day execution of GD communications activities, including planning, drafting, formatting/editing, coordinating inputs and approvals, preparing content for distribution, sending emails, managing calendar invitations, and tracking what needs to go out and when. Maintain the GD communications calendar, global distribution lists, communications trackers, and follow-up processes to ensure timely execution and clear accountability. Manage GD communications channels and platforms in partnership with enterprise teams, including serving as liaison to the Home team, coordinating Home postings, maintaining GD SharePoint sites, supporting channel governance, and ensuring content is current, accessible, organized, and aligned to enterprise and GD standards. Support communications operations, reporting, and continuous improvement by developing, tracking, and reporting key performance indicators and metrics, including quarterly communications KPIs. Pull external engagement updates from the GD tracker for monthly updates to the Head of GD, maintain deliverables trackers, monitor progress against timelines, and identify opportunities to improve communications processes, templates, and standards. Support GD communications forums, meetings, and employee engagement channels, including coordinating monthly GD Communications Council meetings, managing monthly newsletter article submissions, supporting Senior Manager town halls and GD town halls, coordinating logistics for leadership forums and other meetings, and supporting people leader communications, toolkits, and related resources. Qualifications / Requirements: Minimum of a Bachelor's or master’s degree in communications, Journalism, Public Relations, Business, or a related field. 5+ years of experience in communications operations, internal communications, project management, business operations, or related disciplines, preferably within the pharmaceutical or healthcare industry. Excellent written and verbal communication skills, including strong editing, proofreading, formatting, and content preparation capabilities. Strong project management and organizational skills, with demonstrated ability to manage communications calendars, timelines, approvals, and multiple deliverables simultaneously. Experience managing communications channels and content distribution across platforms such as email, newsletters, SharePoint, Home, Viva Engage, town halls, and leader communications. Experience managing intranet or content management platforms, including SharePoint and/or Home site content updates. Experience developing and maintaining communications processes, trackers, metrics, and reporting tools to support operational excellence and continuous improvement. Ability to partner effectively with stakeholders across a global, matrixed environment and proactively follow up on open items to drive execution. Strong attention to detail and commitment to quality, consistency, and timely execution. Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel, and Copilot. Ability to support a Credo-based culture, including an inclusive environment. Ability to travel up to 20% - Domestic and International. Preferred Qualifications: Area of Study: Journalism, public relations / public affairs, or related areas. Related Industry Experience: Experience supporting internal communications, communications operations, or employee engagement activities within a large, complex organization is preferred. This job posting is anticipated to close on July 29th, 2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We acti