Associate Director, Health IT Liaison Team Lead

Job description

Career CategoryInformation SystemsJob DescriptionHOW MIGHT YOU DEFY IMAGINATION? If you feel like you’re part of something bigger, it’s because you are. At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that reach over 10 million patients worldwide. It’s time for a career you can be proud of. Medical Value and Population Health (MVPH) Associate Director – Health IT Team Lead Live What you will do Let’s do this. Let’s change the world. Medical Value and Population Health (MVPH) supports appropriate product coverage and patient access by engaging payers, pharmacy benefit managers, integrated delivery networks, health systems, and other healthcare decision makers across the U.S. healthcare system. Within MVPH, the Health IT team operates as an above-brand, customer-facing function that uses approved materials to help health systems identify, evaluate, and expand the capabilities of their existing EHR tools to close gaps in patient care. This position offers a unique and highly visible opportunity to lead that work and help shape Amgen’s evolving Health IT strategy. The Associate Director – Health IT Team Lead plays a pivotal role in leading a team of Health IT Liaisons and executing Amgen’s Health IT strategy. This position ensures that the team operates in alignment with corporate objectives and contributes to improved patient outcomes. This role is both strategic and operational, serving as a coach and people leader who manages and develops the Health IT Liaison team. The Associate Director will drive adoption of Amgen’s Health IT initiatives, oversee execution of account plans, and ensure compliance with all applicable standards. The position requires deep EHR technical expertise and strong leadership with a focus on building team capabilities. The Associate Director will evaluate performance, provide feedback, recognize high achievement, and identify training needs in partnership with training teams. The individual will also lead the team through organizational and technological changes, ensuring adaptability and resilience in a dynamic environment. The Associate Director will collaborate closely with Medical Value and Access, Medical Science Liaisons, and other cross-functional partners to integrate population health strategies and value-based initiatives. This includes supporting healthcare organizations focused on quality improvement, care management, and patient engagement to drive meaningful impact on health outcomes. Responsibilities: Lead, coach, and develop the Health IT Liaison team to ensure effective execution of account plans, adherence to compliance standards, and continuous improvement. Evaluate performance, provide constructive feedback, recognize achievement, and identify training needs; partner with training teams to design and deliver programs. Lead national training initiatives, including new hire onboarding and ongoing team learning programs Support the Health IT Liaison strategy, messaging, tools, & field teams’ training for EHR initiatives supporting CV and Bone therapeutic areas, with the expansion efforts within the Oncology, Inflammation, and Rare Disease Work with third-party vendors to facilitate the internal legal, regulatory and medical review of marketing materials via the Materials Approval and Compliance (MAC) Standardize, deploy, and execute the Health IT strategy in collaboration with the Director. Lead account planning and management efforts for priority IDN and Payer accounts. Manage the customer accounts prioritization process for the Health IT Liaisons Collaborate with cross-functional medical and commercial account teams to gather customer insights to inform internal strategy. Partner with Medical and IDN Strategy Team leads and other cross-functional partners to align initiatives and assess national opportunities. Confidently engage customers using appropriate methods and MAC approved materials/messaging Ensure effective use of CRM tools to manage schedules, track activities, and document customer interactions. Contribute to cross-functional workstreams that advance business initiatives as requested Evolve future Health IT Liaison strategic and executional plans in alignment with medical and brand strategic plans Provide input on targeting strategies, Key Performance Indicators (KPIs), and Plans of Action (POAs) 40-50% travel may be required Win What we expect of you We are all different, yet we all use our unique contributions to serve patients. The technically astute professional we seek is a collaborative partner with these qualifications. Basic Qualifications: • Doctorate degree OR • Master’s degree and 4 years of experience in Health IT life science role. OR • Bachelor’s degree and 6 years of experience in Health IT life science role. OR • Associate’s degree and 12 years of experience in Health IT life science role. OR • High school diploma / GED and 14 years of experience in Health IT life science role. Preferred Qualifications: Bachelor's degree in informatics Strong business acumen, analytical skills, and critical thinking ability Experience in pharmaceutical/biotech industry Strong understanding of IDNs and key partners Deep understanding of EHR systems within IDNs Experience in population health management and implementation science Experience successfully managing and motivating direct reports Ability to effectively manage complex accounts and cross functional relationships ​ Thrive What you can expect of us As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being. The annual base salary range for this opportunity in the U.S. is . In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts. A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans and bi-annual company-wide shutdowns Flexible work models, including remote work arrangements, where possible Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com Application deadline Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position. SponsorshipSponsorship for this role is not guaranteed. As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perfo