Total Rewards Associate Manager

Job description

Skill required: Compensation & Benefits - Compensation Administration Process Design Designation: Total Rewards Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Monitor and review administrative and operational activities within the assigned Compensation team to ensure achievement of operational and deal objectives.Monitor and measure team and process performance using metrics, audits and other performance-management processes, ensuring organizational initiatives are implemented and defined goals are achieved.Provide strategic oversight and leadership for the Compensation team, ensuring consistent, compliant and high-quality service delivery across the employee tiers and geographies supported by the operation.Manage and continuously improve people performance, aligning individual and team objectives with broader organizational goals and operational requirements.Provide Business Development support to the Manager and client services team, including active participation in client visits and other relevant business initiatives.Participate actively in organization-wide initiatives beyond regular day-to-day Compensation service delivery responsibilities.Make appropriate decisions concerning the day-to-day operation of the team, ensuring operational activities continue effectively and service requirements are addressed.Monitor the Voice of the Customer through surveys and other communication channels and actively address development or improvement areas raised by clients, third parties or Accenture stakeholders.Encourage and drive continuous improvement initiatives on a day-to-day basis within the assigned area of responsibility and ensure actions are progressed through closure.Ensure timely and transparent recognition and rewards for team members to support appropriate recognition of employee contributions.Identify and recommend cost-effective and efficient procedural or production alternatives that can enhance operational efficiency while maintaining required service standards.Operate within clearly established budgetary guidelines while managing operational activities and requirements.Develop people through mentoring, support resolution of conflicts and promote a strong coaching culture within the team.Monitor and encourage team members to create and follow up on their development plans, supporting ongoing capability and professional development.Provide appropriate inputs to the monthly top-level service analysis for the client, supporting review of operational and service-delivery performance.Develop and drive comprehensive training plans designed to meet the capability and ongoing development requirements of direct reports. What are we looking for? Hands-on knowledge and working experience of HRMS platforms such as SAP , Workday, with the ability to support compensation-related transactions and operational activities. Good understanding of salary ranges, compensation budgeting and employee position research, including analysis of compensation spend against defined budgets. Experience in supporting incentive plan administration and employee recognition programs, ensuring activities are processed accurately and in line with established policies. Experience supporting internal and external Compensation audits, with a strong focus on maintaining accurate records, process controls and audit readiness. Strong understanding of pay equity and fairness principles, with the ability to maintain accuracy, consistency and compliance while handling compensation-related activities. Proven experience in leading, coaching and developing team members, including managing workloads, monitoring performance and supporting day-to-day Compensation service delivery. Prior team-handling experience is preferred, particularly in an HR Operations or Compensation service-delivery environment. Strong analytical and problem-solving capability, with practical experience in using performance metrics, audits and Root Cause Analysis (RCA) to identify issues and improve operational performance. Ability to drive Operational Excellence and continuous improvement, including identifying opportunities to improve efficiency, strengthen controls and enhance service quality. Strong client and stakeholder management capability, including handling feedback, operational issues, escalations and service-performance discussions with internal and external stakeholders. Strong focus on accuracy, quality, compliance and timely delivery, particularly when managing sensitive compensation-related employee information. Ability to manage multiple operational priorities while ensuring that team deliverables are completed in line with documented processes and organizational requirements. Candidate should be comfortable working in US Hours / India pureplay night shift, as required by the role. Roles and Responsibilities: Analyze and solve moderately complex problems, applying knowledge of Compensation operations, established processes and organizational requirements to determine appropriate solutions. Develop an appropriate understanding of the strategic direction established by senior management and ensure day-to-day team objectives and work activities are aligned with that direction. Maintain primary upward interaction with the direct supervisor or team leads, providing the required operational inputs and supporting the achievement of overall team objectives. Interact appropriately with peers and management levels at the client and/or within Accenture, supporting effective stakeholder communication and service delivery. Work with minimal guidance when determining methods and procedures for new assignments, demonstrating the experience and judgment expected at the Associate Manager level. Manage medium-small sized teams and/or work efforts, or perform the equivalent level of responsibility when operating in an individual-contributor capacity at a client or within Accenture. Apply appropriate judgment and decision-making while managing team and operational activities, particularly when handling service issues, escalations, process performance and improvement requirements. Support team capability through performance management, coaching, mentoring, training and employee development, ensuring employees have the appropriate skills to meet contractual and operational requirements. Maintain a strong focus on process compliance, operational excellence, service quality, data accuracy and continuous improvement across assigned Compensation operations.