#ACN GN - SONG - MT New - Customer Insights & Strategy Specialist

Job description

Job Title: Business Process Transformation Lead | Manager | GN SONG Service Management Level: 07 - Manager Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad Must have skills: Process Transformation, Lean Six Sigma Certification Good to have skills: CRM knowledge/experience on tools viz. Salesforce Job Summary: As a Business Process Transformation Lead, you will be responsible for analyzing, designing, and optimizing business processes to enhance organizational performance. Your typical day will involve working with stakeholders across various departments, conducting in-depth analysis of existing business processes, and developing strategies for process improvement. Roles & Responsibilities: Conduct in-depth analysis of existing business processes to identify inefficiencies, bottlenecks, and opportunities for improvement. Develop and implement process improvement strategies that align with organizational goals and objectives. Utilize data-driven insights to measure process performance and identify areas for optimization. Develop detailed process models using various modeling tools and techniques (e.g., BPMN, EPC, UML). Document and communicate process changes and improvements clearly to stakeholders. Lead large-scale process re-engineering projects from conception through to successful implementation. Develop and manage project plans, including scope, timelines, resource allocation, and budgets. Monitor and report on project progress, ensuring that objectives are met and addressing any issues or risks. Drive the application of Lean Six Sigma methodologies (e.g., DMAIC, DMADV) across various projects and processes. Establish and track key performance indicators (KPIs) to measure process effectiveness and impact. Facilitate advanced Lean Six Sigma training and workshops to build organizational capabilities. Collaborate with senior executives and key stakeholders to ensure alignment and secure buy-in for process transformation initiatives. Communicate complex concepts and project updates clearly and effectively to diverse audiences. Manage expectations and address any concerns or feedback from stakeholders throughout the transformation process. Professional & Technical Skills: Extensive experience in process transformation, including senior-level roles in process modeling and re-engineering with relevant certification (e.g., Six Sigma Black Belt). Deep knowledge of Lean Six Sigma principles and methodologies, with a proven track record of successful implementation. Proficiency in process modeling tools and software (e.g., Visio, ARIS, Celonis, Signavio). Proven ability to analyze and solve complex problems, develop innovative solutions, and make data-driven decisions. Experience in process mining tools and data analytics (e.g., Celonis, Power Automate). Strong project management skills, with experience managing complex, multi-disciplinary projects. Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive change at all organizational levels. Experience in management consulting firms is preferred. CRM knowledge/experience on tools viz. Salesforce is preferred. Additional Information: The ideal candidate will possess a strong educational background in business or a related field, along with a proven track record of delivering impactful solutions using process transformation methodologies. This position is based at our Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, office. About Our Company | Accenture Experience: Minimum 7 years of experience is required Educational Qualification: MBA preferred About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.