Technical Solution Engineer

Job description

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Technical Solutions Engineer Reports to: Director, Technical Solutions Delivery Location: Remote USA - Easter Time Zone preferred As a customer success team member, the Technical Solution Engineer is responsible for delivering the technical aspects of a customer’s implementation in a timely and professional manner to the customer’s ultimate satisfaction. These requirements include migrating PLM/QMS data to and from Arena and providing guidance on the Arena API to customers. We seek people who can develop and propose creative ways to develop and deliver technical solutions. The ideal candidate will be detail-oriented and process-oriented and able to handle multiple projects concurrently. A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus. Day-To-Day: Analyze, cleanse, format data provided by the customer and import into Arena Extract data from Arena for delivery to a customer Provide Arena API guidance to customers Gather technical requirements from a customer and develop an LOE and time estimate for that project Participating in internal projects that increase process efficiency or increase customer delight Required Skills and Knowledge: Ability to problem solve, achieving goals by overcoming obstacles Inspect, cleanse, transform, and model data with the goals of i) being able to identify and remove/transform data anomalies, ii) consolidate and standardize data format, and iii) support discussions and decision-making with the customer Advanced skills with ETL, SQL/MySQL, VBA, REST API (RESTful framework), JSON, SOAP, GraphQL, XML, Microsoft Excel, stored procedures or other data tooling The ability to work with multiple sets of data from different customers with different timelines Ability to effectively communicate in English Preferred Experience: Experience with PLM, QMS, MCAD, ERP etc Expertise with a variety of data tools and technologies including VBA (Excel and Microsoft Access), SQL, REST API (RESTful framework), JSON, SOAP, GraphQL, PDX, XML, VBA Java, and/or Python would also be a plus Experience with big datasets is a plus Experience with collaboration tools like JIRA, Teams, Confluence, and/or Salesforce is a plus Basic Qualifications: BS or MS in Mechanical Engineering, Computer Science, or another related field 4+ years of experience mapping, transforming, and loading data from source to target software systems 4+ years of proven technical consulting in a software solution implementation setting PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $66,500 - $122,000. The salary range reflects a good-faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance-based bonus. Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock. Certain roles may also be eligible for participation in our equity programs. Employees may be eligible for medical, dental and vision insurance, paid time off and sick leave, tuition reimbursement, 401(k) contributions and employer match, flexible spending accounts, life insurance, disability coverage and, if you are an office-assigned employee, a generous commuter subsidy. All total rewards and benefits programs are subject to applicable plan eligibility and other terms and conditions. For more information about PTC’s comprehensive benefits, please visit our Careers Page. PTC recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. For more information about PTC’s comprehensive benefits and our AI usage, please visit our Careers Page (https://www.ptc.com/en/careers/united-states-careers). Applications will be accepted on an on-going basis until the opportunity is filled. PTC endeavors to make ptc.com/careers accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact PTC's Talent Acquisition team at TalentAcquisition@ptc.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."