Order Management Specialist

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This Position reports to: EL Customer Operations Manager The Order Management Specialist has a key role in supporting internal and external customers through precise and prompt customer purchase order entry and processing as well as resolution of issues related to them in close cooperation with the sales team. Reporting to the Customer Operations Manager and located in our Metamorphossis premises, will be responsible for handling customers purchase orders, providing accurate and prompt information and resolve requests related to them efficiently and effectively. Your Responsibilities: Supporting internal and external customers by ensuring precise order entry and handling as well as answering queries. Pro-active communication with customers and internal functions to guarantee customer satisfaction. Manage clean order entry according to the relevant requirements (prices, quantities, dates, customer, and company data, etc.) to allow order execution in the ERP. Monitor and follow-up customer cases as needed. Collect and archive documentation related to order management. Close cooperation with supply chain team and use of ABB systems and platforms for maximizing results in delivery. Support to sales team actions to give effective solutions which meet customers’ needs. Qualifications for the role Bachelor’s Degree 1-2 years of experience in relevant field will be appreciated Strong Computer literacy (MS Office, Outlook) Excellent command of Greek and English Language Knowledge of ERP and CRM systems (SAP, Salesforce) will be appreciated A collaborative, solution-focused approach, and strong written and spoken communication skills Self-motivation, curiosity, and a desire to learn A future opportunity This role is part of our talent pipeline, which means it’s not currently open, but we’re always looking for curious minds, bold thinkers, and people who want to make an impact. Click Apply to express your interest and be considered for future opportunities that match your experience and aspirations. At ABB, we welcome people from all backgrounds and believe that diverse perspectives help us build a cleaner, smarter future. Apply today or visit https://www.abb.com to learn more about how we help run what runs the world.