Director, Content Capabilities

Job description

Job Description The Director, Content Capabilities leads the strategy, development, and advancement of content capabilities that enable the organization to scale modular content and AI-enabled production. This role is accountable for defining the future-state vision and roadmap for content design capabilities, tools, operating models, and ways of working across the portfolio. Through leadership of a team of Content Capability Associate Directors, the Director drives long-term transformation, including future Digital Production Platform (DPP) needs, while ensuring seamless support for current production and publishing operations. As new capabilities are developed and implemented, the team of Associate Directors remains accountable for their respective "run-the-business" utilization and performance, balancing operational excellence with capability evolution. Key Responsibilities include but may not be limited to: Own the strategy and roadmap for content design capability evolution, keeping pace with growing modular content and AI-enabled production demands Lead and develop a team of Content Capability ADs, setting priorities across people, process, and capability Provide dedicated capacity for content transformation delivery in Marketing Operations (e.g., Workfront and related capabilities) Evolve the content development model and ways of working, integrating new tools, formats, and AI capabilities into production Evaluate shifting content development demands and longer-term DPP needs within the Content Capability Evolution organization, without disrupting near-term production and publishing Champion an integrated content design ecosystem and drive innovation pilots in new formats, tools, and AI capabilities Support new brand launches with content capability playbooks and enablement Oversee day-to-day operations across a suite of newly developed tools and systems as they are deployed, which may include Digital Asset Management (DAM) Platforms, Adobe Workfront, and other content-related toolsets Points of Collaboration: ED, Media & Content: Direct reporting; alignment on content capability strategy, transformation priorities, and investment D, Content Hub / Content Delivery Leader: Ensure capability evolution connects to HUB production and publishing without disruption AD, Content Capabilities (x4): Direct reports; capability roadmap delivery and innovation pilots D, Channel Standards & Governance: Align capability evolution with standards, governance, and the Capabilities & Realization team DHH & Content Tech / Tools Owners: Tooling roadmap (e.g., Workfront), AI-enabled production, and integration Brand & BU Teams: Launch enablement and capability adoption D, Media & Agency Capabilities: Coordinate where content capabilities intersect channel and media execution Qualifications: Minimum Requirements: Bachelor’s degree in Marketing, Business, Information Systems, Digital, Communications, or a related field 8+ years in content strategy / operations, creative or content design capability, or marketing transformation in a regulated environment Demonstrated leadership of capability evolution and transformation delivery at scale (modular content, AI-enabled production) Vision for an integrated content design ecosystem and the ability to drive innovation pilots to adoption Strong leadership of a multi-AD team and the ability to set priorities across people, process, and capability Fluency with content tooling (e.g., Workfront) and emerging AI content capabilities Strong stakeholder management across Media & Content leadership, HUB, governance, and BUs Ability to balance long-term transformation against protecting current production and publishing Ability to work hybrid at least 3 days per week at our North Wales (Upper Gwynedd), Pennsylvania office Required Skills: Accountability, Accountability, Adaptability, Adobe Workfront Work Management Software, Content Development, Content Strategy, Creativity, Digital Assets, Digital Marketing, Market Access, Marketing, Marketing Automation, Marketing Budget Management, Marketing Management, Marketing Operations, Market Research, Omnichannel Marketing, People Leadership, Pharmaceutical Sales Marketing, Plan of Action and Milestones (POA&M), Product Launches, Product Marketing, Retail Marketing, Strategic Initiative, Strategic Leadership {+ 2 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only: Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement​ We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $190,800.00 - $300,300.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agen