Product Quality & Reliability Engineer

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them. AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward. THE ROLE: This dynamic, highly visible role drives product Quality & Reliability related data analysis presenting to higher management internally, and external customers to improve customer satisfaction and build customer confidence. Will collaborate with the Global Operations organization and key business units, engineering leadership, business operations, sales, and end customers. This job requires strong technical capability, a good understanding of server CPU technologies, and highly effective communication skills to debug systems-level issues from firmware level to applications level, working together as a team to resolve them to the satisfaction of our customers. In this role, you will work seamlessly across internal development teams and our customers during critical issue escalations and drive issues to closure in time to meet customer satisfaction. THE PERSON: Demonstrated success working in product Quality and Reliability, with strong familiarity of customer interactions, Semiconductor IC Product Development, and project management. The suitable candidate will drive all aspects of data management for AMD datacenter GPU products. This is a high visibility role for highly expert candidates. KEY RESPONSIBILITIES: • Customer interface for quality & reliability related items. • Lead multi-functional activities across design, platform, operations, and customer system bring-up and manufacturing to meet product quality and reliability requirements. • Good ability to communicate technical results clearly and accurately, and drive issues to successful closure. • Highly organized, prioritize, and balance multiple work streams to tight deadlines. • Influencing Fab and OSAT suppliers to meet product quality requirements including NUDD (New, Outstanding, Different, Difficult) for future technologies. • Meet Customer Quality work per program achievements including customer interactions. • Measure and improve outgoing product quality through product end-of-life. • Maintaining robust Quality Processes & Quality Management Systems. • Good oral and written communication capability PREFERRED EXPERIENCE: • Customer facing experience with ability to network, build relationships, and drive effective decision-making across multiple functions and levels within the organization. • Comfortable dealing with customer quality issues that requires structured problem solving and effective communication skills. • Experience in product quality, reliability, or product engineering, preferably in semiconductor industry. Board level experience is a huge plus. • Good knowledge of server CPU and embedded architecture, Firmware (example, BIOS) settings, boot process, and BMC for hardware monitoring and management. • Data analytics of manufacturing and customer data. • Background with JMP for data analysis and ability to do data modeling/scripting is a plus. • Experience with semiconductor manufacturing and test flow fab, bump, assembly, ACADEMIC CREDENTIALS: BS/MS/PhD in Electrical Engineering, Physics, Materials Science or similar This role is not eligible for visa sponsorship. #LI-HYBRID #LI-AP1 Benefits offered are described: AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.