Collections Analyst

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team The Collections team is part of the broader Finance/Order-to-Cash organization and is responsible for safeguarding revenue through effective receivables management. We work closely with cross-functional partners across Billing, Sales, Legal, and Customer Success to provide a seamless experience to customers while maintaining financial discipline. The team values ownership, transparency, and collaboration. We encourage data-driven decision-making, continuous improvement of our processes, and clear, empathetic communication with both customers and internal stakeholders. As a Collections Analyst, you will have the opportunity to contribute to best practices and help shape how we scale our collections operations as the company grows. Our team promotes Workday’s Core Values with ‘Employees’ being the first of them. This is why we: - Empower you to follow your desired career path & achieve professional and personal goals - Encourage work-life balance and wellbeing - Are proud to champion equal opportunities for everyone. About the Role Workday is seeking a Collections Analyst who will be responsible for managing a portfolio of customer accounts, ensuring timely collection of receivables, resolving billing and payment issues, and reducing overall past-due balances. This role requires strong analytical skills, attention to detail, and the ability to build effective relationships with customers and internal stakeholders. The Collections Analyst will partner closely with Billing, Sales, Customer Success, and Revenue teams to support healthy cash flow and a positive customer experience, while maintaining adherence to company policies and controls. PRIMARY JOB TASK DESCRIPTIONS: Manage an assigned portfolio of customer accounts, proactively monitoring aging and driving timely collection of open invoices Conduct regular outreach (email, calls) with customers to resolve payment issues and secure commitments Investigate and resolve discrepancies related to billing, credits, disputes, and short payments in collaboration with internal teams Analyze trends in delinquencies, payment patterns, and root causes; recommend and support process improvements Maintain accurate documentation of all collection activities, payment plans, and customer communications Support month-end and quarter-end activities, including account reconciliations and status updates for key accounts Ensure compliance with internal controls, company policies, and relevant regulatory requirements Leverage data and analytics to understand credit risks and shape proactive strategies to support Workday’s corporate strategies Special projects as assigned Other responsibilities as required About You Basic Qualifications 6 - 9 years of experience in a combination of Accounts Receivable, commercial (B2B) collections, accounting, finance or international business Accounting / Finance degree or equivalent level of experience Other Qualifications Ability to display sound judgement in making decisions Strong computer skills are necessary, including Excel Ability to understand Workday’s business strategy and goals Ability to make the complex task simple Strong analytic and problem-solving skills Organized, detail oriented and accurate Excellent oral, written and interpersonal communication skills Self-starter Relentless focus on self-development Interpersonal awareness Demonstrated ability to interface with all levels of management Customer service focused and solution oriented Ability to work independently and as part of a team Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. At Workday, we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point, please email accommodations@workday.com. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process! At Workday, we value our candidates’ privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.