FAE/ Field Support Manager 1

Job description

ADVANCE YOUR CAREER. ADVANCE THE WORLD. At AMD, we believe technology can change lives for the better. It can heal us, entertain us, and make us more connected, productive, and understanding of the world around us. And we’re looking for talent who feel the same: people who want to leave the planet better than they found it, those who don’t shy away from humanity’s challenges but are determined to help solve them. AMD is powering the next generation of supercomputing, high-performance computing, cloud, and AI. Whether you’re designing next-gen processors, enabling AI breakthroughs, or creating go-to-market plans, every role at AMD contributes to something bigger — technology that moves the world forward. The Client Field Application Engineer (FAE) is the primary technical interface for customers, responsible for driving end-to-end (E2E) client platform engagements built on AMD Ryzen™ processors. This role focuses on project kickoff execution, customer roadmap alignment, and technical enablement, ensuring customers successfully adopt and deploy next-generation AI PCs, high-performance laptops, and advanced client platforms. The FAE will act as a trusted technical advisor, translating AMD Ryzen™ platform capabilities—including AI acceleration, high-performance computing, and Radeon™ graphics—into tangible customer value. Key Responsibilities 1. Client Project Development & Execution Lead customer project kickoffs for AMD Ryzen™-based platforms (notebook, AI PC, commercial/Consumer client systems). Drive execution across full lifecycle: platform definition → design-in → bring-up → validation → production. Align customer deliverables with AMD client platform capabilities, including: AI PC features (NPU-enabled workloads) Performance and battery optimization Graphics and multimedia requirements Ensure milestones are met while managing technical risks and escalations proactively. 2. Customer Roadmap Presentation & Strategy Alignment Present AMD client roadmap, including: Ryzen™ AI processor evolution Platform performance, power efficiency, and AI trends Clearly articulate AMD’s value proposition: Intelligent multitasking and AI acceleration High-performance computing for productivity, gaming, and content creation Integrated Radeon™ graphics delivering discrete-class performance in mobile platforms Guide customers to align future product designs with AMD roadmap (AI PCs, next-gen notebooks). Collect and channel customer feedback into internal product and roadmap planning. 3. Customer Training & Technical Enablement Deliver structured technical training programs covering: AMD Ryzen™ architecture and platform features AI PC capabilities (e.g., NPU, Copilot+ ecosystem readiness) System design guidelines and performance tuning Enable customer teams to leverage: AI-assisted workflows that significantly improve productivity and efficiency Best practices for power, thermal, and performance optimization Develop reusable training materials aligned to AMD messaging (AI, performance, graphics). 4. Platform Value Translation & Technical Consulting Translate platform capabilities into real customer benefits: Faster content creation and multitasking performance Enhanced gaming and graphics experiences Improved battery life and system responsiveness Position AMD Ryzen™ platforms across different customer segments: Premium ultrathin Gaming notebooks Commercial notebooks Support customer product differentiation using AMD features (AI, graphics, performance tiers). 5. Cross-Functional Collaboration Act as bridge between: Customers (OEM/ODM engineering teams) AMD internal teams (engineering, product, sales) Support ecosystem alignment across key partners Ensure consistent technical messaging and execution across stakeholders. Required Bachelor’s or Master’s in Computer Engineering, or related field Strong understanding of: Client platform architecture (CPU, GPU, SoC) Project Management Performance assessment Experience in customer-facing roles Strong presentation skills (roadmap, training, executive briefings) Preferred Experience with: AI PC / NPU-based workloads Client platforms (notebook, ultrathin, gaming) Performance benchmarking and tuning Familiarity with AMD ecosystem or x86 platforms Bilingual (English + Mandarin) #LI-SC1 #LI-HYBRID Benefits offered are described: AMD benefits at a glance . AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. AMD may use Artificial Intelligence to help screen, assess or select applicants for this position. AMD’s “Responsible AI Policy” is available here. This posting is for an existing vacancy.