Senior Engineer 1 - Corporate Applications

Job description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc. People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence. Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you. Visit our careers page to see what exciting opportunities and company perks await! Job Description: The Corporate Applications Engineer (CAE) will provide technical support to mass-market customers, via case tickets, phone, and live chat. This role focuses on troubleshooting and resolving client issues related to microcontrollers/ microprocessors, embedded firmware, software ecosystem, etc. They work individually and collaboratively with peers to address client’s hardware and firmware/software challenges, contribute to team infrastructure, AI initiatives, deliver training and provide direct support to the global community. Requirements/Qualifications: Job Requirements/Key Responsibilities: Resolve customer issues through case tickets, live chat, and phone support. Guide mass-market customers through embedded hardware, firmware, and software design challenges. Apply familiarity with machine learning and AI frameworks to emerging support needs. Analyze root causes and document clear, actionable technical findings. Create example source code, knowledge-base articles, application notes, chatbot content, reports, and other technical resources. Analyze electrical schematics. Collaborate with product engineers, applications engineers, field support, peers, and sales teams to address case trends and improve customer outcomes. Deliver product demonstrations, technical presentations, and training for customers and internal teams. Stay current on industry standards, product roadmaps, and emerging technologies. Requirements/Qualifications: Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related discipline; (Master’s preferred). 3-5 years of hands-on experience in embedded firmware, hardware design, or embedded systems development. Strong programming skills in C and C++ for embedded applications. Solid understanding of embedded hardware, firmware, and software design principles. Proven ability to debug hardware using oscilloscopes, logic analyzers, and other electronic lab tools. Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly. Strong analytical and problem-solving skills with a customer-focused mindset. Collaborative team player able to work effectively across global engineering, applications, and customer-facing teams. Familiarity with AI and machine-learning technologies and their application to technical support or engineering workflows. Experience with Microchip products, development tools, or networking protocols (preferred). Experience with Ethernet, networking technologies, or connected embedded systems (preferred). Travel Time: 0% - 25% Physical Attributes: Hearing, Seeing, Talking, Works Alone, Works Around Others Physical Requirements: sitting 90% Microchip Technology Inc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. For more information on applicable equal employment regulations, please refer to the Know Your Rights: Workplace Discrimination is Illegal Poster. To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.