Clinical Account Specialist (Electrophysiology) - Croatia

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: MedTech Sales Job Sub Function: Clinical Sales – Surgeons (Commission) Job Category: Business Enablement/Support All Job Posting Locations: Zagreb, Grad Zagreb, Croatia Job Description: About MedTech Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech CLINICAL ACCOUNT SPECIALIST (ELECTROPHYSIOLOGY) Location: Zagreb, Croatia Contract: full-time About Cardiovascular Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Purpose: The Clinical Account Specialist (CAS) is responsible for driving the adoption and growth of the Electrophysiology (EP) portfolio across Croatia through expert clinical support, customer engagement, education, and business development activities. The role partners with physicians, hospital stakeholders, and internal teams to improve patient outcomes, accelerate technology adoption, identify growth opportunities, and deliver sustainable business results while maintaining the highest standards of quality, compliance, and customer experience. Key Responsibilities Clinical ExcellenceProvide expert clinical support during EP procedures and ensure safe, effective use of company technologies. Develop and maintain advanced knowledge of EP therapies, cardiac arrhythmias, clinical workflows, and competitive solutions. Troubleshoot products and procedures in real-time clinical settings. Deliver high-quality training and education programs for physicians, nurses, and allied healthcare professionals. Adapt clinical and technical discussions to different customer audiences to maximize understanding and utilization. Identify unmet clinical needs and collaborate with customers and internal partners to develop appropriate solutions. Business Development & Customer EngagementAchieve territory sales objectives and contribute to overall business growth. Build trusted relationships with clinical and non-clinical stakeholders across assigned accounts. Proactively identify growth opportunities, market trends, competitive activities, and customer needs. Use clinical evidence, data, and insights to support customer decision-making and advance adoption of innovative solutions. Lead and support product launches, technology upgrades, and therapy expansion initiatives. Prepare commercial proposals and tender responses while ensuring accuracy and timely execution. Participate in scientific meetings, congresses, and industry events to strengthen market knowledge and customer engagement. Collaborate with account teams to develop and execute account plans that drive long-term customer value. Business OperationsManage territory activities with a high level of ownership, planning, and execution. Ensure timely completion of forecasts, business reports, expense reporting, and administrative requirements. Adhere to company processes related to pricing, public procurement, inventory, consignment, and customer service. Ensure quality complaints and product issues are managed according to company procedures and regulatory requirements. Collaborate effectively with Sales, Marketing, Customer Service, Supply Chain, Finance, Quality, and other cross-functional partners. Manage company resources responsibly and efficiently. Qualifications & Experience EducationUniversity degree in Biomedical Engineering, Medical Sciences, Life Sciences, Technical Sciences, or related field. Experience & SkillsStrong clinical aptitude and interest in Electrophysiology and cardiovascular therapies. Excellent communication, presentation, and influencing skills. Ability to translate complex clinical information into meaningful customer value. Strong analytical and problem-solving capabilities. Demonstrated ability to organize priorities, manage projects, and execute with discipline. Customer-focused mindset with ability to anticipate and respond to customer needs. Collaborative team player with a proactive and growth-oriented approach. High level of accountability, resilience, and learning agility. Fluent in Croatian and English (written and spoken). Willingness to travel extensively within Croatia and occasionally across the region. Valid driving license. Leadership Behaviors Live Our CredoDemonstrate integrity, ethical decision-making, and accountability in all interactions. Foster an inclusive, respectful, and collaborative environment. Maintain the highest standards of quality, compliance, and patient focus. CompeteDeeply understand customer, market, and competitive dynamics. Use insights and evidence to identify opportunities and address unmet needs. Build strong customer partnerships that create differentiated value. Continuously seek better ways to grow the business and improve customer outcomes. ExecuteDeliver commitments with urgency, ownership, and discipline. Prioritize effectively and focus on activities that create the greatest impact. Take initiative to solve problems and remove barriers to success. Drive consistent execution of territory, account, and business plans. OptimizeContinuously improve processes, efficiency, and resource utilization. Leverage data and insights to guide decision-making and maximize results. Embrace change and support innovative ways of working. Share best practices and contribute to organizational learning. Core Competencies Clinical & Technical Expertise Customer Focus Strategic & Commercial Thinking Communication & Influencing Collaboration & Teamwork Business Acumen Results Orientation Accountability & Ownership Adaptability & Continuous Learning Leadership Required Skills: Preferred Skills: Account Management, Collaboration, Compliance Management, Cultural Competence, Customer Centricity, Execution Focus, Healthcare Trends, Issue Escalation, Market Knowledge, Market Research, Objectives and Key Results (OKRs), Oracle Customer Data Management (CDM), Organizing, Problem Solving, Sales, Sales Training, Solutions Selling, Sustainable Procurement, Vendor Selection The anticipated base pay range for this position is: €31,000.00 - €50,485.00 Benefits: In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, berea