Deal Desk Senior Analyst

Job description

At Skillsoft, we believe skills fuel growth. Our mission is to empower every organization and every learner to turn constant change into continuous growth. As part of the team, your skills will help organizations understand what skills they have, what they need next, and how to apply them in ways that drive real performance and progress. Deal Desk Senior Analyst Skillsoft is seeking an experienced Deal Desk Senior Analyst to provide support throughout the deal cycle, from quote creation and approval, through to order booking in Salesforce.com. This role will work across multiple departments, across globally. In this role, you will have the opportunity to be responsible for analyzing and entering customer contracts into the PeopleSoft Financial System and assisting with fulfilling and maintaining orders in the internal Order Management systems. The successful candidate will have an acute attention to detail and the ability to research and analyze issues to the point of resolution. Success in this role requires a team player approach, ability to work across multiple departments with disparate needs, creativity and analytical thinking to proactively identify new and different ways to crafting deals whilst adhering to pricing and finance rules of engagement. OPPORTUNITY HIGHLIGHTS & RESPONSIBILITIES: Responsible for ​responding to, managing and facilitating pricing requests from the field including exception approval request, special pricing, legal terms and / or deal structures in a timely and efficient manner from receipt to resolution. Proactively monitor and strive to maintain high levels of quality, accuracy and consistency in the pricing process Understanding and managing the process flow and integration of the Configure, Price, Quote (CPQ) quoting system, contract system (Apttus), Salesforce and PeopleSoft Confirm that terms, values, products, pricing, and other contract-related matters are compliant with company guidelines; work alongside Pricing, Negotiations, Revenue, and Sales teams to rectify any issues that may arise Provide accurate and prompt analysis, along with the entry of contracts and customers into PeopleSoft; this includes business units, products, pricing, term dates, deferred dates, commissions, titles, site id’s, line statuses, referrals, the correct spelling of customers’ names, contacts, addresses, zip codes, and countries Maintain accurate and prompt delivery of invoices to internal and external customers Send order notifications to PSG, Sales, and Order Administration teams Research and resolve contract/data entry and invoice issues in a timely manner that arise from our various internal departments and our global customer base ​SKILLS & QUALIFICATIONS REQUIRED: ​5+ years of professional Deal Desk Analyst experience, working in order management, deals desk or a similar role with Bachelor's degree Demonstrated experience collaborating with Finance, legal and sales Must be proficient with databases (preferably Salesforce.com) Possess Advanced Excel skills, and solid MS Office & Power Point experience Solid ability to think critically and have a keen attention to detail Excellent verbal and written communications skills Have a strong understand basic accounting and revenue rules to restructure contracts according to company guidelines MORE ABOUT SKILLSOFT: Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skillsoft.com%2F&data=05%7C02%7CAlicia.Webb%40skillsoft.com%7C36d2da8de0194a568