Customer Service Representative

Job description

About the role As a Customer Service Representative at Avery Dennison, you will serve as the primary link between our customers and internal teams. In this role, you will manage end-to-end customer interactions, resolve complex inquiries, coordinate with supply chain and logistics functions, and drive client satisfaction and business growth within our Label and Packaging Materials Group division. Key Responsibilities This is a hybrid position based at our Brwinów facility. Serve as the primary point of contact for customers, addressing inbound inquiries across multiple channels including email, phone, live chat, and online presentations. Oversee end-to-end order processing and coordinate delivery schedules with Planning and Logistics teams to ensure seamless fulfillment. Research, troubleshoot, and resolve complex customer complaints, order discrepancies, and technical issues efficiently. Build and maintain trusted relationships with key accounts, proactively identifying customer needs to cross-sell and upsell relevant products and solutions. Conduct warm outbound calls to prospective and existing clients while meticulously tracking sales activities and customer data within the CRM. Qualifications Required: Minimum of 6+ years of previous experience in an internal sales, or customer service function (ideally within the manufacturing/production industry). Full fluency in Polish and English and Russian is considered a plus. Valid driving license and access to your own car. Skills you need to succeed: University degree is welcome. Creativity, innovation, and an entrepreneurial spirit for growing a sustainable business. What we offer Here's a glimpse of the great benefits you can expect: - Robust Compensation & Benefits: Enjoy Health and Life insurance, Medical Care, Employee Capital Plans, Transportation allowance 200 PLN, Lunch Card (220 PLN), remote work allowance. - Holistic Well-being: Access MyBenefit (Multisport) 126 PLN per month, access to LYRA Wellbeing (psychological, legal, financial help), and our mental health initiatives. - Continuous Development: Benefit from individual development plans and internal trainings. - Flexible & Supportive Environment: We offer flexible work arrangements, on-site amenities (cafeterias, chill-out rooms, sports facilities), employee parking. - Community Involvement: Engage in volunteer activities with local non-profits. To help us process your application quickly, please upload your CV in either PDF or Word format. We also kindly ask that you submit your resume in the same language as this job posting. Why join Avery Dennison We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com. At Avery Dennison, we work with the biggest brands in the FMCG, apparel, automotive, and pharma industries. Our Brwinow location, founded in 1996, is a collaborative and dynamic environment that supports our Label and Packaging Materials Group division and employs approximately 120 talented individuals. Key functions at this site include Operations, Sales, Customer Service, various support functions, offering diverse career paths and opportunities for growth. Equal Opportunity Employer Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at Requestaccomodation@eu.averydennison.com. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&I page to learn more about our Diversity, Equity & Inclusion approach. Pay Transparency Statement The salary range for this position is 71,190 - 113,904 PLN / year. The hiring base salary range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range, and in some circumstances may be above or below the range, based on various factors including but not limited to a candidate’s relevant skills, experience, education and training, and location, as well as the job scope and complexity, responsibilities, and regular and/or necessary travel required for the position, which may change depending on the candidate pool. Avery Dennison reserves the right to modify this information at any time, subject to applicable law.