Customer Operations Specialist - Post-Sales

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: EL Customer Operations Mgr. - Post-Sales __ Your Role and Responsibilities In this role, you will have the opportunity to support the accurate end-to-end resolution of post-sale customer requests. Each day, you will assist in resolving commercial returns in a timely manner to ensure customer satisfaction and follow internal rules and procedures. You will also showcase your expertise by analyzing trends within the returns process to highlight any repetitive failures to further support continuous improvement. In this role, you’ll help run what runs the world, by taking on meaningful work that drives real impact. - Work model: LI-hybrid You will be mainly accountable for: Ensuring the resolution of post-sale customer requests for commercial returns. Pro-actively communicates with customers and internal functions to guarantee customer satisfaction. Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution. Working with the manager in providing appropriate solutions for customer request, coordinating with the related teams to ensure complete handling of the request, and ensuring containment actions, returns, credits, and/or debits are processed. Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility. Complete the returns process with our regional distribution center located in Italy. Our Team DynamicsOur teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there. Qualifications for the Role Vocational training FPGS in administration area or similar At least 2 years of experience in administrative tasks preferably related to customer support Knowledge of administrative procedures and customer support Mindset to support customers, take ownership, ensure procedures are fully met, communicate effectively and proactively Valuable experience using ERP (SAP SD/MM Modules) and Sales Force Case management, MS Office Fluent in Spanish and English (level B2) What’s in it for you? We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress. Benefits From well-being to retirement, ABB offers benefits that support every stage of your career. 🍽️ Lunch Allowance / Cantine: Enjoy subsidized meals or canteen access depending on your location. 🏡 Home Office Flexibility: Work from wherever suits you best thanks to our flexible remote work options. 📱 Company Mobile Phone: Stay connected with a corporate phone – no need to mix work and personal calls. 🅿️ Employee Parking: We’ve got employee parking so you can start your day stress-free! 💻 Benefits Platform: Enjoy exclusive deals and discounts on everything from tech to travel through our employee benefits portal. 📈 Employee Share Acquisition Plan: Want to invest in your future? Join our share acquisition plan and grow with the company. 🎓 Learning & Training: Take advantage of a wide range of learning opportunities grow, upskill, and move forward in your career. 🚀 Career Development: Expect plenty of chances to advance your career internally with our Open Job Market, with support to explore new roles and take on exciting challenges! 🕓 Flexible Work Practices: We get that life happens – we support a healthy balance between your professional and personal life. 💚 Wellbeing Program: From mental health support to wellness activities, we’ve got your back—mind and body. More about us Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification ABB is a global technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. By connecting its engineering and digitalization expertise, ABB helps industries run at high performance, while becoming more efficient, productive and sustainable so they outperform. At ABB, we call this ‘Engineered to Outrun’. The company has over 140 years of history and around 110,000 employees worldwide. ABB’s shares are listed on the SIX Swiss Exchange (ABBN) and Nasdaq Stockholm (ABB). www.abb.com At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences. Call to ActionJoin us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World. #ABBCareers #RunwithABB #Runwhatrunstheworld Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.