Business Operations Partner

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The PositionThe External Manufacturing Organization runs the development and manufacturing of placebos, starting materials, intermediates, drug substance, drug product, devices, delivery systems, and packaging of synthetic and biological products at external partners, primarily in Europe and North America, but also in the Rest of the World (ROW) or in an out-licensing setup. It is responsible for the outsourced development, manufacturing, and/or supply of comparators and isotope-labeled products, including radiolabeled compounds for clinical studies. External Manufacturing is an organization with distributed authority and a purpose-driven culture built on trust and cooperation, where people are inspired to co-create solutions and develop the capabilities required to deliver the company’s mission. The Business Operations Enablement team functions as a centralized, process-execution hub within the External Manufacturing organization. The primary mission of this team is direct operational execution, responsibly executing necessary business processes to support the Site Managers and ECCLs in performing their core manufacturing, quality, and delivery responsibilities. The Opportunity: The Business Operations Partner serves as the front-line execution tier of this team. This role is focused on the direct management and seamless delivery of assigned business processes. Partners work side-by-side with Site Managers and ECCLs to identify, manage, and systematically eliminate daily operational and administrative barriers. A Partner focuses on achieving high-quality, precise execution within a designated selection of assigned workflows from the department service portfolio, while continuously striving to expand their operational versatility across the broader service portfolio over time. Furthermore: Foundational Execution: Focus on mastering and executing 2–3 core service portfolio processes to build strong baseline operational depth Quality & Compliance: Consistently deliver daily tasks with strict adherence to compliance standards, high accuracy, and operational efficiency Site Manager & ECCL Partnership: Partner directly with assigned Site Managers and ECCLs to handle service portfolio tasks, communicate actively, and resolve process bottlenecks to maintain business continuity Professional Expansion & Cross-Training: Proactively cross-train on unfamiliar workflows alongside Business Operations Enablement colleagues to scale technical execution capabilities and take on additional processes Autonomous Task Execution: Independently manage day-to-day operational tasks following established guidelines and Standard Operating Procedures (SOPs) System Monitoring & Escalation: Identify system constraints and escalate high-impact operational outliers to Business Operations Enablement team members for strategic guidance Continuous Improvement Collaboration: Partner with the Operational Excellence (OE) team during improvement rollouts by providing practical, real-work feedback on friction points and participating in portfolio continuous improvement projects Who You Are: Education: Minimum B.A. or B.S. degree in a relevant Engineering, Life Sciences, or related scientific/business discipline Experience: 2+ years of experience in pharmaceutical project coordination, manufacturing support, supply chain coordination, or general business operations support System Aptitude: Strong technical capability to navigate core digital platforms (such as SAP or Veeva) and data visualization software Core Competencies: Collaborative team-first attitude, high attention to detail, strong organizational skills, and a clear execution-focused mindset Sounds interesting? Apply now! Who we areA healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.