Associate, Customer Acquisition (Advisor)

Job description

Job Title: Associate, Customer Acquisition (Advisor) Job Description The potential candidate is responsible for managing and growing a portfolio of B2B customers through proactive engagement, solution-based selling, and disciplined account governance. This role partners closely with Service Line teams, Pre-Sales, and Operations to support client needs, drive revenue growth, and deliver an exceptional customer experience across all assigned accountKey Responsibilities Manage a portfolio of existing B2B clients across multiple product lines (e.g., Mobility, Connectivity, UCaaS/Collaboration, Pay TV & Hospitality, IoT/M2M). Conduct proactive outreach including qualification, needs analysis, and consultative selling to uncover new opportunities within each account. Deliver against monthly and quarterly Order Book (OB) targets and other KPIs, such as NPS, response SLAs, and engagement cadence. Prepare quotations, proposals, and SOP-compliant order submissions with high accuracy and attention to detail. Maintain account plans, track pipeline in CRM tools, and provide timely updates to stakeholders. Collaborate with internal teams (Service Line, Pre-Sales, Operations, Billing, Provisioning) to resolve customer issues and ensure end-to-end service delivery. Build strong customer relationships through consistent follow-ups, value-based conversations, and issue resolution. Ensure strict compliance with all sales processes, SLAs, workflows, and governance frameworks. Support escalation handling, service reviews, and customer success engagements where required. Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara Language Requirements: English Time Type: Full time2026-09-15