Client Success Executive

Job description

• Serves as the client's primary advocate within Altera and as a trusted advisor. • Develops and nurtures C-suite relationships. • Facilitates Strategic Planning for complex current and future projects - aligning Altera solutions with client strategic priorities. • Develops and maintains a deep understanding and ongoing curiosity around how our services can be best leveraged to meet client requirements. • Identifies and communicates how Altera can drive more value to the clients we serve. • Promotes client participation and drives on-going improvement related to Net Promoter Score (NPS) by client. • Serves as the primary Executive escalation point. • Explores and identifies additional revenue opportunities with clients. • Monitors and supports the Accounts Receivable efforts in conjunction with our finance teams. • Represents Altera leadership in multiple client touchpoints, tradeshows and conferences.