Ho Chi Minh Staff Technical Service

Job description

Technical Service Trainee Company: B.Braun Vietnam Co. Ltd. Job Posting Location: Hanoi, Hà Nội, thủ đô, Vietnam Functional Area: Field Service Working Model: Onsite Requisition ID: 11990 A. Job Purpose The position holder will support the implementation of the company’s after-sales service under guidance, assisting in service activities and acting as a trainee service representative to help ensure that safety requirements and proper product operation standards are met while developing technical competence. B. Job Function: 1. Onsite Installation & Service Support Supports the Service Engineer in installation, commissioning, and testing of equipment at customer sites under supervision. Performs basic installation tasks and functional checks in accordance with defined procedures and checklists. Assists in preparing equipment and documentation for handover activities. Follows all applicable safety requirements, work instructions, and quality standards. 2. Maintenance, Troubleshooting & Service Execution Assists in preventive maintenance (PM) and basic troubleshooting activities under guidance. Prepares and maintains tools, test equipment, and materials required for service activities. Records service activities and basic equipment information accurately in relevant systems. Escalates technical issues and customer feedback to the responsible Service Engineer. 3. Administrative & Learning Support Supports preparation of basic service reports and documentation in line with company requirements. Assists in demonstration and evaluation setup when required. Maintains timely reporting of assigned activities. Actively participates in training and on-the-job learning to develop technical knowledge and competencies.