Macau Policy & Operation Manager

Job description

Job Description Overview At our company, we are united by a purpose to discover, develop, and deliver medicines that protect lives and strengthen public health. This role is responsible for shaping Macau’s policy environment and leading key local business operations to support our company strategic priorities. Acting as the primary in-market interface with government stakeholders, industry partners, and the distributor, the role will combine policy shaping, stakeholder engagement, tender coordination, pricing and inventory governance, and operational follow-through. The role requires a strong understanding of the business, excellent external judgment, and the ability to influence policy discussions in a compliant and constructive way to advance patient access, healthcare innovation, and sustainable business execution in Macau. At our company Hong Kong, Macau, & Taiwan, our mission is to transform breakthrough science into life changing medicines that save and improve lives worldwide. We are the #1 market in Asia Pacific by revenue. We pride ourselves on a growing and robust in-line portfolio, a broad and deep pipeline, and an unwavering commitment to scientific excellence, integrity, and ethical standards. Our culture champions a vibrant, inclusive workplace, where collaboration, team spirit, and relentless pursuit of excellence drive our collective success. WHAT YOU WILL DO Main Responsibilities: Maintain a deep understanding of the Macau healthcare policy landscape, including emerging policy developments in regulatory, healthcare financing, procurement, tender developments, stakeholder priorities, and industry dynamics and assess implications for our company portfolio and business strategy Build and maintain strong relationships with relevant government stakeholders, healthcare institutions, industry associations, and other key external partners. Translate our company Macau’s business priorities, portfolio needs, and access challenges into clear policy priorities, stakeholder engagement plans, and advocacy narratives. Proactively identify policy risks and opportunities that may impact market access, pricing, reimbursement, tenders, product availability, or commercial execution. Develop and execute stakeholder engagement strategies to inform policy discussions, shape external understanding of our company priorities, and advocate for patient access, innovation recognition, and sustainable healthcare investment in Macau. Support preparation for high-stakes government and stakeholder discussions, including briefing materials, key messages, scenario planning, and follow-up actions. Collaborate with internal cross functional teams to ensure Macau market opportunities, risks, and operational issues are surfaced early and addressed effectively. Ensure all external engagement and advocacy activities are conducted in line with company policies, compliance standards, and applicable laws. Operations: Oversee key market operations and serve as the primary interface with the Macau distributor. Coordinate cross-functional support for commercial priorities, including tender management and consumption tracking. Act as the local in-market representative and support smooth office operations and external coordination. WHAT YOU MUST HAVE Requirements and Qualifications: Bachelor’s degree in Business, Life Sciences, Public Policy, or a related discipline Minimum of 5 years’ experience engaging with government, public-sector, regulatory, and/or institutional stakeholders in Macau Strong understanding of how policy, regulation, procurement, and government decision-making influence business outcomes. Candidates with healthcare/pharmaceutical experience and a well-established network within the Macau government and healthcare ecosystem is preferred; experience in other highly regulated industries in Macau may also be relevant Strong influencing, negotiation, and stakeholder management skills, with the ability to build trust and credibility with senior external stakeholders High judgment, discretion, and maturity in managing sensitive external relationships and business-critical discussions. Ability to operate independently as the company’s key local representative while staying closely aligned with regional and local commercial teams. Strong written and verbal communication skills, with the ability to develop persuasive messages for senior stakeholders; Proficiency in English and Chinese; knowledge of Mandarin is an advantage Experience working with distributors, tender processes, pricing governance, and market operations is desirable Strong business acumen with the ability to translate policy and operational insights into actionable priorities Who we are We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world. What we look for Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today. Required Skills: Adaptability, Adaptability, Animal Vaccination, Biopharmaceutical Industry, Business Acumen, Business Management, Communication Coordination, Cross-Team Collaboration, Data Analysis, Ethical Standards, Healthcare Policies, Health Economics, Impact Analysis, Legislative Issues, Negotiation, Policy Development, Policy Interpretation, Political Forums, Public Affairs, Regulatory Awareness, Regulatory Compliance, Regulatory Development, Scenario Planning, Stakeholder Engagement, Stakeholder Management {+ 2 more} Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. Employee Status: Regular Relocation: VISA Sponsorship: Travel Requirements: Flexible Work Arrangements: Not Applicable Shift: Valid Driving License: Hazardous Material(s): Job Posting End Date: 08/4/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.