Technical Support Specialist

Job description

JOB DESCRIPTION:About the Role We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance. This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull Key Responsibilities Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs. Document customer interactions accurately and comprehensively within designated systems. Identify, collect, and capture relevant information related to product complaints and adverse events. Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements. Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations. Demonstrate strong time management and attendance practices while meeting service-level expectations. Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently. Deliver professional, positive, and solution-focused support in all interactions. Required Qualifications Fluent English language skills, both written and verbal. Strong customer service and communication skills. Ability to work effectively within a team environment and adapt to changing priorities. Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously. Proficiency with computer systems and software tools. Preferred Qualifications Previous experience in a technical support, customer support, helpdesk, or contact centre environment. Experience supporting healthcare technology, medical devices, or remote monitoring solutions. Additional European language skills are highly desirable. Experience using analytical tools and reporting software. What You'll Bring Customer-focused mindset. Strong problem-solving abilities. Excellent communication and listening skills. Ability to remain calm under pressure. Commitment to quality, compliance, and data privacy. Collaborative and team-oriented approach. An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce. We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Support Services DIVISION:CRM Cardiac Rhythm Management LOCATION:United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable