Claims Agent Advocate Analyst

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description Under moderate supervision, the Analyst III is responsible for supporting Agencies and the role of the Agent as a Trusted Advisor in the Claims experience. The individual is the primary resource and liaison between the claims department and the agency staff through attending and participating in a variety of agent meetings, advising agents on minor claim issues and/or new claims processes.Key Responsibilities Serves as the advocate on claims digital capabilities and change for agents and agency staff via chat Identifies and refers issues to the appropriate areas for root cause analysis and resolution Interfaces with agents and agency staff on chat platform to address questions and concerns about Claims Functions as resource for claims offices and staff on general claim matters involving agents Acts as a knowledgeable resource on claims strategic priorities and trusted advisor strategy Preferred QualificationsCandidates residing in Pacific or Mountain time zones preferred but not required 3–5 years of claims experience preferred Documents the claim file with notes, evaluations, and decision-making process Experience in claims operations or insurance with adjuster mindset Strong understanding of digital claims tools and platforms Excellent communication skills, especially in virtual/chat environments Ability to build relationships and act as a trusted advisor to agents Skilled in problem-solving and root cause identification Familiarity with claims documentation and evaluation processes Comfortable working independently under moderate supervision Experience supporting agency staff or field operations Notice of Licensing Requirement: · Notice of Licensing Requirement: As a condition of employment, you are expected to satisfy licensing requirements. Failure to complete these requirements within 60 days may result in the recommendation to terminate your employment with Allstate Insurance Company. In addition, you must maintain all licensing required for your role. This includes any continuing education and/or other state-affiliated requirements for licensing renewal. Failure to retain appropriate licensing could lead to disciplinary action up to and including termination of your employment. In addition, you must agree to surrender any currently held resident license (producer or adjuster) that is inconsistent with your role at Allstate and terminate all non-Allstate appointments upon being hired for any role within Allstate Insurance Company.This position is not available to residents of California, Washington, Alaska, Hawaii and Puerto Rico. #LI-MS3Supervisory Responsibilities • This job does not have supervisory duties Skills Critical Thinking, Customer-Focused, Decision Making, Oral Communications, Written Communication Compensation Compensation offered for this role is $50,000 - $74,350.00 and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.