Clinical Services Specialist

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Medical Affairs Group Job Sub Function: Medical Affairs Job Category: Scientific/Technology All Job Posting Locations: Istanbul, Turkey Job Description: Johnson & Johnson Vision is recruiting for Clinical Services Specialist to be located in Istanbul / Türkiye. About Vision Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Are you passionate about improving and expanding on the possibilities of vision treatments? Ready to join a team that’s reimagining how vision is improved? Our Vision team solves the toughest health challenges. Help combine cutting-edge insights, science, technology, and people to encourage eye care professionals and patients to proactively protect, correct and enhance healthy sight for life. Our products and services address these needs – from the pediatric to aging eye – in a patient’s lifetime. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech Overall purpose of job: This position executes J&J, distributor employee and HCPs trainings and certification programs to ensure consistent optimum clinical outcomes of J&J All products including Refractive, Lex Extraction (Laser cataract Surgery & Phaco), Ocular Surface and Intraocular Lenses (IOLs) Provides pre and post-sales clinical support to: J&J Local functions, distributors and HCPs, including Medical Advice and Off label discussions Supports local teams to ensure compliance of J&J and distributor resources with external and internal requirements and policies. Key Responsibilities: Provide expert level support to external and internal J&J customers and certified distributors, especially during new product introductions Provide optimization and problem-solving support for existing users, e.g. at sites experiencing sub-optimal clinical results Implement and execute J&J HCPs Certification programs including equipment (Refractive & Laser cataract Surgery) and IOLs (Biometry Excellence Program) Support focus countries and strategic projects aligned with local commercial organization Identify customer and business needs in cooperation with local Management. Develop and implement action plans to ensure consistent and optimal clinical outcome while driving premium procedure market share Provide Equipment & IOLs clinical support during sales training, demonstrating equipment to local commercial teams as requested by related stakeholders Support Demos/studies as required by Medical Affairs/local organization Introduce J&J technologies to key accounts and KOLs Key Requirements: Biomedical engineer OR Optical/ Medical University degree Clinical and surgical ophthalmic background highly preferred Fluent in Turkish and English language both written and spoken Eligible of Min of 65% Field activity.(Active driving) Supporting Educational activities in area of responsibility aligned with local Stakeholders and EMEA Director Prof. Education and development (max 20% of time) Clinical support experience in refractive surgery, Femtosecond lasers and cataract surgery Subject matter expertise, high and detailed knowledge of products and respective clinical application Good presentation and communication skills towards decision makers Excellent problem-solving skills and service orientation Ability to work independently with minimal supervision Flexible toward management and customer needs regarding work scheduling Training and/or teaching experience preferred Willingness to travel frequently Required Skills: Preferred Skills: