IAM Analyst

Job description

JOB DESCRIPTION:Job Title: IAM Analyst / IdentityIQ Engineer Experience: 2–5 Years Primary Focus: System Integrations & Identity Governance Tools: SailPoint's Identity Security Cloud platform, ServiceNow, AD, Azure AD Job Summary We are seeking an experienced IAM Analyst / IdentityIQ Engineer to support and enhance our Identity and Access Management (IAM) platform, with a primary focus on SailPoint integrations and operations. The ideal candidate will have hands-on experience with application onboarding, system integrations, access governance processes, reporting, and operational monitoring. This role plays a key part in centralizing access lifecycle management and ensuring compliance through effective governance and reporting. Key Responsibilities IdentityIQ & IAM Operations Support and maintain SailPoint integrations with connected and disconnected applications. Apply strong understanding of IAM domain concepts, including:Joiner, Mover, Leaver (JML) processes Role-based access control (RBAC) Access certifications and compliance Provisioning and de-provisioning workflows Assist with onboarding new applications into SailPoint's Identity Security Cloud platform, including access aggregation and entitlement mapping. System Integrations Perform application integration activities with SailPoint's Identity Security Cloud platform, including:File-based (CSV/flat file) integrations API- or database-backed integrations (read-only where applicable) Collaborate with application owners and infrastructure teams to validate access data and integration requirements. Troubleshoot integration issues and support remediation activities. Monitoring & Operational Support Monitor KPIs and operational tasks within SailPoint's Identity Security Cloud platform to ensure system health and SLA compliance. Track and address SailPoint's Identity Security Cloud platform task failures, aggregation issues, and provisioning errors. Provide day-to-day operational support for IAM-related incidents and service requests. ServiceNow Reporting & Analysis Run and maintain monthly reports for:Aging ServiceNow Change Requests Aging ServiceNow Incidents and Access Tickets Analyze trends and escalate risks related to delayed approvals or access remediation. Testing & Documentation Execute and support test cases related to integrations, access changes, and workflow enhancements. Assist in UAT and regression testing for IAM enhancements. Create and maintain clear technical and operational documentation, including:Integration design documents SOPs and runbooks Test cases and validation results Required Skills & Qualifications 2–5 years of experience in Identity and Access Management. Hands-on experience with SailPoint's Identity Security Cloud platform. Solid understanding of IAM concepts and governance frameworks. Experience with application integrations (connected and disconnected). Experience monitoring IAM tasks and operational KPIs. Familiarity with ServiceNow, including reporting and ticket analysis. Experience executing test cases and supporting UAT activities. Strong documentation skills with attention to detail. Ability to collaborate effectively with cross-functional teams. Preferred Qualifications Experience with Azure AD, Azure PIM, or Access Packages Exposure to access certifications Knowledge of compliance-driven IAM environments Soft Skills Strong analytical and troubleshooting skills Clear written and verbal communication Ability to manage multiple priorities in a structured manner Proactive and detail-oriented mindset The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:IT Operations DIVISION:BTS Business Technology Services LOCATION:Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:Not specified MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Not Applicable